Restaurant Manager - Guest Experience Leader

Boulder View Tavern Lake Harmony, PA 18624, USADescriptionBoulder View Tavern, located in Lake Harmony, PA, is pleased to announce an excellent career opportunity for a Restaurant Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization.

As part of Troon, you’ll contribute to a global leader in golf and community management.General Purpose:Develops,implementsandmaintainsquality standards for restaurant facility, including supervision and direction of service staff.

Ensures excellent customer service standardsaremaintained.Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.Ensures that the restaurant and restaurant facilities are keptclean,well stocked and organized.

Checks the maintenance of all equipment in the restaurant and schedules needed maintenance and repair.Circulates throughout the restaurant facilities and kitchen areas to visuallymonitorandtake action to ensure food quality and service standards are met.Greets guests at tables to ensure complete customer satisfaction attention to guest needs.Ensures established cash handling proceduresareutilizedto accurately charge customers.Creates revenue forecasts and reports.

Monitorsrestaurantbudget.Oversees daily restaurant activities toinclude:serving tables, bussing tables, seating guests, roomserviceand general clerical/cashier duties.Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.Manages department members that may include, butis not limitedto: Food and Beverage Supervisor, Host, Server, Cashier.Assures that effective orientation and training are givento each new associate.

Develops ongoing training programs and tests for comprehension.Regular and reliable attendance.Incorporates safe work practices in job performance.Education/Experience:Associate’s degree (AA); or six months toone year related experience and/or training; or equivalent combination of education and experience.Physical Demands:Frequently stands, walks, talks and hears. Regularly useshands, reaches with hands and arms.

Occasionally sits, climbs, balances, stoops, kneels, crawls, crouches,tasteor smells. Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds.Occasionally works in extreme heat, wet or humid conditions (non-weather). Occasionally works in outdoor weather conditions.

Noise level is moderate.Certificates/Licenses:Serv Safe Certified Food Manager (Food & Alcohol) or TIPS equivalent.Job Knowledge, Skill, and Ability Preferences:Ability to read and speak English may berequiredin order toperform the duties of the job (e.g.the associates maybe required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English)Must meet state age requirements for handling alcoholic beveragesWorking knowledge of wine,spirits and regional cuisinesDemonstrates Leadership ability including skills to communicate and express ideas and directives clearly to associatesStrong problem analysis and problem resolution skillsStrong multi-tasking,organizational and time management skills to ensure a quick response to client needs.High levelof active listening skills and strong client service skills which includes the ability to resolve issues/complaints with tact and diplomacyStrong written and verbal communication skillsStrong leadership and people management skillsProfessional and courteous demeanorAbility to create high performance teams and to bea strong team playerDemonstrate a strong commitment to company valuesOrganizational…