First Assistant Professional

First Assistant Golf Professional

The Ocean Course | Kiawah Island Golf Resort Kiawah Island, South Carolina

Position Summary

The Ocean Course at Kiawah Island Golf Resort is seeking a motivated, career oriented First Assistant Golf Professional to join its Golf Professional Staff.

Working closely with the Head Golf Professional, the First Assistant will play a key leadership role in daily golf operations, guest service, staff development, tournament execution, merchandising, and overall operational excellence. This position is ideal for a PGA Professional seeking significant responsibility and the experience necessary to advance toward a Head Golf Professional or senior golf management position.

Essential Responsibilities

- Assist the Head Golf Professional in overseeing all aspects of daily golf operations and serve as a primary operational leader in their absence.

- Manage daily tee-sheet execution, first tee operations, player flow, pace of play, practice facilities, and coordination with caddie operations.

- Deliver exceptional service to resort guests, members, groups, and tournament participants, including handling special requests and service recovery situations.

- Plan and execute resort tournaments, corporate outings, group events, and special competitions.

- Assist with golf shop merchandising, inventory control, retail presentation, and point of sale operations.

- Support budgeting, revenue reconciliation, operational reporting, and tee sheet utilization.

- Coordinate with other resort departments to provide a seamless guest experience.

- Maintain the professional and service standards associated with The Ocean Course.

Qualifications:

- PGA Membership Required · Must work both independently and in a team environment. · Good to Excellent communication skills · High aptitude for computer programs · Excellent organization habits · Effective problem solving skills · Professional and cooperative demeanor · Positive and energetic attitude

Skills:

- Shows pride in work and in achievements

- Demonstrates professional competence and mastery of all golf related tasks and responsibilities

- Conscientious and efficient in meeting commitments, observing deadlines and achieving results.

- Motivated by professional rather than personal concerns

- Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations

- Solicits input by seeking out expert advice and opinions and values truth and expertise over emotion and perception

- Identifies priority activities and assignments; adjusts priorities as required

- Allocates appropriate amount of time and resources for completing work

- Does not merely react to situations, foresees risks and allows for contingencies when planning to avoid negative outcomes

- Monitors and adjusts plans and actions as necessary

- Uses time efficiently

- Ability to work productively with minimal supervision

- Ability to prioritize tasks effectively and utilize time efficiently

- Ability to focus and conscientiously follow through on details

- Ability to actively listen and appropriately respond to guests’ inquiries and complaints, always remaining composed and courteous

- Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information

- Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions

- Ability to communicate professionally and formally

- Ability to address multiple tasks simultaneously, maintaining control and organization

- Ability to speak confidently and effectively in front of groups of people

- Proficiency in computer software programs including Golf Genius and other programs

- Extensive knowledge of the rules of golf and tournament formats

- Knowledge of the history of The Ocean Course and an ability to relay specific Ocean Course history to guests and fellow employees

Responsibilities:

- Manage golf group outings and other tournament and competitive events

- Manage the set up and organization of large groups or tournaments

- Manage retail attendant staff(schedule, train, hire, address performance issues and other related tasks)

- Assist guest, both in the shop and on the telephone, in accordance with established service standards.

- Contribute to the overall enjoyment of the golf experience for each guest.

- Assure safety of all facilities, equipment, merchandise and cash at all times,

- Be proficient in use of the automated tee time system

- Complete transactions for sale of green fees, merchandise and rental equipment.

- Assure merchandise is displayed in attractive orderly fashion conducive to sales and golf shop is clean and orderly at all times.

- Anticipate guest needs when possible and provide for those needs.

- Provide guests with resort information as to other golf courses, accommodations and restaurants.

- Uphold the core values and policies & procedures of the resort.

- All other duties as assigned.

- Respond to security and emergency situations in accordance with established Resort guidelines

- Comply with procedures and requirements established in the Golf Operations Manual