2nd Assistant Golf Professional

Position Concept : The 2nd Assistant Golf Professional assists all Golf Professionals in the management of day-to-day golf operations of the facility.  The position is responsible for supervising and managing the day-to-day golf operations to a premier club experience. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers. Specific areas of responsibility: - Shop Assistants - Tournaments - Junior Golf - Club Repair/Club Fitting - Outside Services - Group events/outings Prioritized Keys to Successful Performance - Team Leadership - Member Services - Golf Shop & Outside Services Management - Tournament & Event Operations - Tee Sheet Management - Scheduling Specific Responsibilities- include but are not limited to: - Supervise and direct other golf operations staff in day-to-day operations. Including, Outside Services, Golf Shop Attendants, and Starters and Marshals. - Ensure the highest level of services for our members. - Assist the other Golf Professional with operational needs. - Assist with golfer check-in and fee collection; control and manage play - Assist with all opening and closing procedures - Assist in managing facility tournament operations including weekly events - Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up - Work with the Player Development Team to execute clinics, lessons, and camps. - Assist with men’s, women’s, and junior golf events and programs - Assist in Player Development programs using PGA tools and resources - Direct management of outside service staff to ensure the highest quality of customer service is achieved - Assist in managing golf car operation, practice facility, and club storage service (as applicable) - Ensure proper billing and charges for all members and events - Conduct oneself in a professional manner and maintain a professional image at all times - Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies - Assist in coordinating golf activities with other departments Knowledge, Skills and Traits - Maintain PGA of America membership in good standing in an active classification - Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program - Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations - Fundamental supervisory practices and principles - Be a leader and mentor for other staff - Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees - Strong organizational, planning and prioritization skills - Self-motivated with desire to promote and market - Service and customer focused attitude - Experienced in written and oral business communications - Remain up-to-date on customer relationship management tactics and strategies - Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others - Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database - Maintain and promote a positive professional image within the community - Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends - Maintain a credible golf game and remain current on teaching innovations