Golf Operations Manager

Job Title: Golf Operations Manager Department: Golf Course Reports To: Golf Director Fulltime Year Round: Yes Benefits: Yes Salary (Exempt): $72,473 – $101,462 DOQ Closing: 09/30/2026

SUMMARY

Assist the Golf Director on-site as needed with the management of golf operations including coordinating and tracking play, protecting and controlling assets, supervising outside and inside golf staff, assisting with merchandising functions, assisting with tournament development and operations, organizing teaching programs, and providing other professional services to ensure an exceptional golf experience.

SUPERVISION RECEIVED

Works under the direct supervision of the Golf Director.

SUPERVISORY RESPONSIBILITIES

Directly supervises Golf Shop Attendants and Outside Service staff.

Supervises pro-shop, outside services, and carts staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties may include but are not limited to the following. Other duties may be assigned.

Operations Responsibilities

Supervise employees in the Golf Shop, the cart barn, and outside services. Review and approve employee time sheets and submit them in a timely manner to the Town’s HRIS software. In collaboration with the Golf Director, conduct performance reviews for all directly supervised employees. In collaboration with the Human Resources Manager, ensure that supervised employees meet all Town requirements for training, discipline, attendance, and performance. Cover shifts in the Golf Shop during shoulder seasons or as needed. Assist customers with inquiries, purchases, and product recommendations at the Golf Shop. Maintain and update golf course rules, obligations of passholders, etc., and make sure they are posted or otherwise accessible to the public.

Marketing Responsibilities

Develop and implement marketing strategies to promote golf tournaments and events. Create and manage marketing campaigns across social media, email, and digital advertising. Assist in creating marketing materials including brochures, flyers, banners, and online content. Conduct market research and analyze trends to identify opportunities for growth. Collaborate with the team to execute marketing initiatives and promotions.

Tournament Operations Responsibilities

Coordinate tournament logistics including scheduling, player registration, and on-site operations when needed. Ensure smooth execution of golf tournaments by overseeing event planning and on-site management. Work closely with vendors, sponsors, and participants to deliver a successful tournament experience. Manage communication with players, staff, and volunteers before, during, and after tournaments. Handle post-tournament activities such as results reporting, feedback collection, and follow-up. Support tournament operations by coordinating merchandise sales and promotions.

Administrative Duties

Process and verify incoming invoices for accuracy and completeness. Maintain organized records of invoices and payments for financial reporting. Communicate with vendors and suppliers regarding invoice discrepancies or issues. Prepare and submit invoices to clients or customers in a timely manner.

Operation 36 and/or other Teaching Programs

Organize and coordinate schedules for all teaching program sessions. Assist in promoting the program to attract new participants and retain existing ones. Provide support to instructors and participants to ensure a positive learning experience.

Website and App Management

Maintain and update the golf course website and mobile app with relevant content and information. Ensure a user-friendly experience for visitors and members. Monitor online store orders and manage fulfillment for Gypsum Creek Golf Course.

Purchasing and Inventory Management

Source and procure inventory items for the Golf Shop, tournaments, and teaching programs. Negotiate with suppliers to obtain competitive pricing and favorable terms. Coordinate with team members to ensure adequate stock availability and prevent shortages.