Asst Pro Shop Manager - Cedar

Job Description Job DescriptionAssistant Pro Shop Manager – CedarAbout Shanty Creek Resorts Shanty Creek Resorts is committed to providing guests with a unique “Up North” experience. Our friendly and caring team delivers exceptional service with genuine, old-fashioned hospitality. We believe that building honest, lasting relationships with our guests, employees, neighbors, and the surrounding environment is key to our continued growth and success. Position Summary The Assistant Pro Shop Manager at Cedar plays a key role in delivering an exceptional guest experience by ensuring the pro shop operates efficiently and effectively. This position supports daily operations, inventory management, and customer engagement within a fast-paced hospitality and recreation environment. Working closely with the Pro Shop Manager, this role helps implement merchandising, marketing strategies, and promotional events to drive sales and enhance the guest experience. The Assistant Manager also supports training and mentoring team members to maintain high standards of service and product knowledge. This role is essential in creating a welcoming, organized, and engaging environment that encourages repeat visits and fosters a strong sense of community among guests. Key Responsibilities Assist in managing daily pro shop operations, including opening and closing procedures Oversee inventory levels, merchandising, and product displays to ensure a well-stocked and visually appealing shop Provide exceptional customer service by assisting guests with product selection and inquiries Support the Pro Shop Manager in developing and executing marketing strategies and promotions Train, coach, and mentor staff on service standards and product knowledge Maintain a clean, organized, and professional retail environment Minimum Qualifications High school diploma or equivalent Previous experience in retail, hospitality, or customer service Strong communication and interpersonal skills Preferred Qualifications Bachelor’s degree in Business Administration, Hospitality Management, or a related field Experience in a pro shop, golf environment, or sporting goods retail Familiarity with inventory management systems Skills & Competencies Customer Focus: Ability to deliver exceptional service and create positive guest experiences Communication: Strong interpersonal and verbal communication skills Organization: Ability to manage inventory, priorities, and daily operations efficiently Leadership: Ability to train, coach, and support team members Sales & Merchandising: Ability to drive revenue through product knowledge, displays, and promotions