Visible Community Security & Concierge Lead

DescriptionRed Ledges Golf Club, located in Heber City, UT, is pleased to announce an excellent career opportunity for a full-time Neighborhood Watch! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

About Us:

Red Ledges is a private, four-season luxury community, in a special setting near the foothills of Utah’s amazing Wasatch Mountain range. It’s minutes from Park City. It’s a quick drive to Salt Lake’s international airport connecting amazing golf, skiing, cinema, and adventures to those who travel the planet. And mostly though, it’s home to a region where people love their surroundings and relish their time outdoors being active and alive.

Summary:

This position reports directly to the Greeter Services Manager and works closely with various Department Heads on a regular basis. The Red Ledges Neighborhood Watch position is tasked with providing a highly visible and responsive security element to our community.

The ideal candidate is a self-starter and searches for ways to make a positive impact on the people around them. This person will have excellent customer service skills, with the ability to manage difficult situations using great tact and empathy. This person will set and maintain the tone for their team. Negative attitude or gossip is never acceptable or tolerated from any team member.

Work Schedule:

Work shifts 9:00 am to 5:00 pm Monday through Friday or as directed by your manager.Must be willing to work weekends and holidays - Flexible schedule, must be willing to work nights, holidays, and weekends when necessary.Must be able to adjust schedule to shifts, AM or PM as needed for Greeter Cottage time off requestsCompany Vehicle – to be used only for company businessDaily Tasks and Responsibilities include, but are not limited to:General:

Maintain high visibility property patrolIt is important that a Red Ledges Security presence is highly visible at all times on propertyProtocol followed at all timesAssure prompt and positive action on all resident complaints, questions, concerns, and suggestions, as well as conduct quality assurance follow-upMaintain a safe and secure environment throughout the property as well as clean and organized work areaEnsure that daily administrative documentation is kept concise and complete at all timesMaintain all daily assigned equipment in functional and presentable conditionRespond to all requests for assistance relayed by Members, other Managers, or direct SupervisorComplete various assignments as requiredSubmit daily reports in timely fashionCreate and use work order systems when/if necessaryUniforms complete and worn properlyProject an approachable and professional image in personal appearance, manner, and demeanorTake pride and care in maintaining the office, all equipment used, and the Red Ledges vehicleProvide courteous, efficient, and genuine service to everyoneWhile on patrol you are expected to stop often to pick up roadside trashAs weather allows you will be expected to get out of your vehicle and walk a stretch of roadside with trash bag and pick up any visible trash.

Location of trash removal should be a high traffic visible to members area of your choice.

The expectation is a minimum ½ hour of foot trash removal per shift.Inspect and observe all assigned areas of responsibility for suspicious activity, unsafe conditions, persons in need of assistance or any other unusual condition and effectively report all such incidents immediatelyContinuous vehicle and foot patrol of Red Ledges PropertyReport infractions to appropriate manager immediately and take action as directedParking on only one side of streetDeliveries are not blocking street in an unsafe manorConstruction site cleanlinessNoise complaintsSpeed monitoring:Radar signs – park near radar signs and monitor speed infractionsRadar gun – park in various locations throughout the day and monitor speed infractionsArea of concern monitoring:From time to time we get complaints from owners – maintain high visibility in these areas as directed by Greeter Services ManagerWatch for any suspicious activity and possible trespassIf trespass is suspected kindly introduce yourself and ask if the person is a Red Ledges owner.

If they are and can give you their address thank them and say it was nice to meet you, please enjoy your day.

If they are not members kindly as their reason for visiting and escort them to their destination.Architectural Committee SupportCommunity Association SupportEmergency Gate InspectionOnce per week inspect for proper function and report toGreeter Services Manager, Club General Manager and Association ManagerOffer directions to visitors and guests as neededPick up trash from each Greeters Cottage daily and take to dumpsterAssist with team as directed by manager

Time spent in Individual greeters cottage is to be minimal to ensure majority of your day is on property conducting patrolRe-set gates as neededShovel snow build up behind gates as required to ensure proper opening spaceAssist with events, projects, parking, signage, and other items as needed to help the Community, the Club, Sales, and our membersProfessional Standards

Be approachable, courteous, and professional in all member interactions.Remain visible and proactive during patrols.Report issues factually and without personal judgment.Maintain confidentiality regarding member activities and concerns.Focus AreasPrioritize safety: if something feels wrong, document and report immediately.Support community values: your role is as much about reassurance and service as it is about vigilance.Optics and PerceptionRemember: residents see you as a visible sign of security.

Even small actions—opening a door, greeting a driver, slowing traffic—reinforce confidence.Balance authority with hospitality: we are here to protect, but also to serve.Qualifications:Must display exceptional customer service and communication skills

Must be able to stay calm and cool during times of high pressure and/or stressful situations, including large volume events, challenging situations with a variety of people, impromptu needs of Membership, or Management, etc.

Must be able to successfully fulfill all duties as required by his/her staff

Flexible schedule, including nights, holidays, and weekends as necessary

Employment opportunities within Red Ledges Club as well as Troon Golf which includes world-class properties in more than 30 countries and 35 American states – Troon is the world’s leading luxury golf development, marketing, and club management company

Complimentary and/or reduced pricing at other Troon properties

Free golf at our Jack Nicklaus Signature 18-Hole Golf Course as well as the first ever, Jack Nicklaus Golf Park

Free trail rides at our Equestrian Center

Team member recognition, where you are rewarded for your hard work

Employee bowling, team lunches, events, and parties

Referral program – get paid for bringing a friend to work with you

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

Healthcare Benefits – Medical, Dental, and Vision coverageRetirement Benefits – 401(k) with employer match (19 years of age and older)Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteriaAdditional Compensation – Eligibility for Bonuses, Commissions, Service Charge, Employee MealsEligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.