Golf Club Fitter Retail Sales Associate

## Overview At PGA TOUR Superstore we look for enthusiastic, self-motivated, flexible individuals who share a passion for helping transform our business. Part of the Arthur M. Blank Family of Businesses, we strive to create a family culture for our Associates driven by our vision to inspire people through golf and tennis. ### About the role Reporting to the Sales and Service Manager, this Hard Goods Associate role (Golf Club Fitter / Retail Sales Associate) is focused on engaging Customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories, to drive sales and enhance the Customer experience. The Associate will demonstrate product knowledge, assist with club fitting, and help keep the Hard Goods area clean and operational. Exceptional Customer service and collaboration with team members are key to success. You will be expected to: - Seek out and engage Customers throughout the Hard Goods areas (Simulators, Putting Green, Club Repair, and Accessories) and offer world class service by leveraging PGATSS Service behaviors. - Maintain a working knowledge of all Front - End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed. - Help keep merchandise presence at a premiere stock and visual level and ensure all Hard Goods areas, equipment, and supplies are always maintained and operational. - Demonstrate in-depth product knowledge of various golf clubs and explain their features, benefits, and differences to Customers. - Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques, assisting Customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance. ### Skills, experience and expectations Candidates must have strong listening and interpersonal skills and possess good verbal and written communication skills. Basic computer skills are required with a working knowledge of Microsoft Office Suite. Organization skills are important; you must be able to organize multiple priorities to meet deadlines and objectives. Education requirement: High School Diploma or equivalent. Experience: Retail sales, customer service or similar experience preferred. Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead. Schedule: Must be able to maintain flexible availability, including nights, weekends, and holidays. You should demonstrate strong self-accountability and a proactive drive for results and be able to quickly learn business acumen with appropriate training. ### Our commitment and context PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best! Our Associates deliver world-class service to our customers with unparalleled golf experiences on our putting greens, Studios, and hitting bays with state-of-the-art technology. With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors. For more information, visit: PGA TOUR Superstore