Golf Attendant

GOLF ATTENDANT - Pay: $18/hour with weekend differential - Hours: 24 hours/week - Schedule: Rotating schedule; evenings and weekends required. - Hours: 1:00PM-9:30PM POSITION SUMMARY The Mulligan Club Attendant is the on-the-ground presence for Thrive Wellness's private indoor golf simulator amenity at The Michael. This role keeps The Mulligan Club running smoothly during its required coverage window — greeting members and guests, managing bookings and access, protecting a facility with significant equipment value, and making sure every session reflects the hospitality standard residents expect from a Thrive amenity. REPORTS TO: Director of Wellness RESPONSIBILITIES, EXPECTATIONS, AND DUTIES Booking & Access Management - Confirm reservations and manage same-day booking issues through Trackman. - Verify a signed Use Agreement & Liability Waiver is on file before granting any first-time access. - Support the waitlist/fill process for cancelled slots per the Operating Policy's priority order (Premier, Gold, Athletic Add-On, Open Booking). Facility Operations - Execute opening and closing procedures for each assigned shift. - Reset and clean the hitting bay, putting green, and seating areas between sessions. - Perform basic Trackman/equipment troubleshooting and escalate anything beyond basic fixes to Management immediately. - Maintain cleanliness, organization and stock in the facility. Member & Guest Experience - Greet members and guests, confirm session details, and answer questions about membership tiers, rates, and league play. - Enforce House Rules consistently and respectfully — session length, guest limits, food/beverage restrictions, and equipment-use guidelines. - Collect applicable guest fees at time of session per membership tier. Safety, Damage & Compliance - Monitor for equipment misuse and intervene before damage occurs. - Report any damage, safety concerns, or rule violations to Management immediately and in writing, per policy. - Support league play and any scheduled tournaments or private bookings. Cross-Location & Administrative Support - Monitor security camera feeds for the other The Athletic Cos. locations (Quarry Trails, Harrison West and Italian Village) during downtime between Mulligan Club sessions, flagging unauthorized guest access or membership-sharing to Management. - Respond to after-hours inbox messages from members and residents, routing anything needing escalation to the appropriate Team Member the next business day. - Support general administrative work as assigned (data entry, filing, correspondence, and similar tasks) during non-peak periods of a shift. Job Requirements: - High school diploma or equivalent. - Customer service or hospitality experience preferred; golf or sports facility experience a plus but not required — training on Trackman and house procedures is provided. - Comfortable learning booking/access software; general comfort with basic technology. - Strong communication skills, including the ability to enforce rules with members and guests in a friendly, professional way. - Available for the confirmed afternoon/evening schedule, including evenings and weekends, as a hard scheduling requirement. - Physically able to stand for the duration of a shift and move lightweight equipment. SKILLS, EDUCATION AND EXPERIENCE - High school degree or equivalent required - Bachelor’s degree in Community Management, Real Estate, Business Administration or a related field preferred. - At least two (2) to four (4) years of related community management experience with multi-family/residential community and at least one (1) to two (2) years of experience leading a team is required. - Experience with community management software systems and Microsoft Office® is preferred. - CAM® or CAPS® preferred. What Success Looks Like - Every assigned shift opens and closes on schedule with a clean handoff for the next shift. - Low equipment damage/incident rate relative to session volume. - Positive member and guest feedback on the Mulligan Club experience. - Smooth, well-run league play and event sessions. - Accurate waiver-on-file and guest-fee compliance for every session. - After-hours inbox messages are answered within the shift, with nothing left unanswered for the next business day. - All policy violations across locations are caught and flagged for Management, keeping The Athletic Cos. experience fair and members-only for everyone.