F&B Front of House Supervisor - 20th Hole

## About Black Desert Resort Black Desert Resort is an ultra-premium destination nestled in the breathtaking landscape of Southern Utah. We're known for world-class accommodations, championship golf, curated dining experiences, and elevated guest service. The 20th Hole restaurant is a casual yet refined venue overlooking the red rocks of Ivins, Utah, offering handcrafted cuisine and exceptional service in a vibrant, social atmosphere. ## The Role The 20th Hole F&B Front of House Supervisor assists in managing day-to-day front-of-house operations at the 20th Hole restaurant, ensuring smooth service, team accountability, and guest satisfaction. This position provides leadership support during service periods, helping train and guide servers, hosts, and support staff while stepping in to assist with service during peak hours. We're looking for a hands-on supervisor with excellent communication skills, a positive attitude, and a genuine passion for hospitality. ## What You'll Do You'll supervise daily front-of-house operations during assigned shifts, ensuring smooth and efficient service. Supporting, guiding, and mentoring hosts, servers, bussers, and food runners will be central to your role, as you maintain high service standards across the team. You'll assist with team scheduling, breaks, and daily station assignments, while serving as the point of contact for guest service recovery and escalating issues to the General Manager as necessary. Opening and closing duties completed accurately and timely are your responsibility, along with maintaining a visible presence on the floor during service to assist team members as needed. You'll monitor cleanliness, safety, and presentation standards throughout the dining areas and collaborate with the kitchen and bar teams to ensure timely communication and smooth food and beverage flow. Conducting side work and shift preparation—including reviewing reservations and special requests—keeps operations organized. You'll also uphold resort policies, Utah alcohol regulations, and safety procedures, train new team members, and reinforce standard operating procedures with existing staff. Other duties as assigned round out the position. ## What We're Looking For You'll need 2+ years of experience in a restaurant setting, with some leadership or supervisory experience preferred. A strong understanding of front-of-house operations and guest service best practices is essential, along with excellent interpersonal, coaching, and problem-solving skills. Experience with POS systems, table management software, and cash handling is required. You must be at least 21 years of age with the ability to obtain and maintain a Utah Alcohol Server Permit. Availability to work a flexible schedule including evenings, weekends, and holidays is necessary for this role. ## Position Details This is a regular full-time, year-round position based onsite at Black Desert Resort's 20th Hole Restaurant. The pay rate is $22–$24 per hour, with individual compensation decisions based on a variety of factors, including experience and skill level. ## Why Join Us You'll have opportunities for professional development in restaurant and beverage operations leadership. Be part of a luxury resort with a fast-paced and engaging food and beverage team working in a dynamic environment. We offer comprehensive benefits including health insurance, 401K with company match, an employee dining room, paid time off, exclusive resort discounts, and a complimentary employee hotel stay program.