Concierge - Apply Now!

Invited is a leading company in the hospitality and service industry, established in 1957, and dedicated to building relationships and enriching the lives of its members, guests, and employees. With more than 17,000 employees and over 130 country, city, and athletic clubs nationwide, Invited stands as the largest owner and operator of private clubs in the United States. Their clubs offer a wide range of first-class amenities including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. This comprehensive network of facilities provides members with an extraordinary lifestyle experience and fosters a welcoming, inclusive atmosphere for employees and members alike. Invited’s commitment to exceptional service and creating memorable moments is deeply ingrained in its culture and values, making it a dynamic workplace for individuals passionate about hospitality and member engagement. The Concierge role at Invited is a vital position within the Member Experience team, focused on delivering exceptional service and creating unforgettable experiences for club members throughout their visits. This customer-centric position involves managing phone calls, reservations, and emails, addressing inquiries, and fostering meaningful connections that leave members feeling valued. The Concierge acts as a key liaison, providing personalized greetings, seamless service, and detailed information about club services, amenities, and events. By actively engaging with members through outreach efforts, including social media communication, event promotion, and personal recognition activities such as birthday and anniversary acknowledgments, the Concierge helps build strong member loyalty and satisfaction. This role also supports various member experience initiatives such as making outbound calls to new and at-risk members to promote engagement and retention, assisting with social media and newsletters, and maintaining accurate member records through platforms like the M360 system and MemberFirst. The Concierge oversees the reservation process for club dining and programs, ensuring accuracy and timely confirmations which align with the club’s high standards. Additionally, the Concierge maintains a clean and welcoming environment at the club’s front areas, communicates any member-specific needs to relevant teams, and consistently upholds the club’s values of Warm Welcomes, Magic Moments, and Fond Farewells. As a member of the team, the Concierge reports directly to the Member Experience Director and is expected to collaborate closely with other team members to meet the club’s high standards of professionalism and excellence. Those in this role must exhibit a friendly, personable, and service-oriented attitude and be capable of managing multiple tasks while maintaining attention to detail. The position requires a flexible schedule that includes weekends and holidays, and additional hours may be necessary to fulfill job responsibilities. Invited offers a comprehensive Total Rewards package for full-time employees, which includes medical, dental, and vision coverage, life insurance, short-term and long-term disability insurance, a 401(k) retirement savings plan, and generous paid time off. This benefits package underscores the company’s commitment to taking care of its team members, supporting their professional growth and personal well-being. Invited is an Equal Employment Opportunity Employer, embracing diversity and inclusion in its workforce and culture. By joining Invited as a Concierge, candidates become part of a vibrant, engaging, and supportive team dedicated to outstanding member experiences and operational excellence. • High school diploma or equivalent • Minimum of 1 year of hospitality industry or customer-facing experience • Service-oriented mindset • Friendly and personable attitude • Professional phone etiquette • Positive and collaborative spirit • Ability to multitask and manage pressure • Strong communication skills • Organizational skills with attention to detail • Proficiency in Microsoft Office • Physical ability to stand, walk, and perform activities for extended periods • Ability to work in varying environments • Effective verbal communication and listening skills OysterLink lists restaurant, hotel, and hospitality jobs.