Job Summary (Essential Functions)
Sell tennis merchandise in the Tennis Shop. Maintain the Tennis Shop and manage court reservations.
Job Tasks/Duties
• Supplies towels, cups and ice to members and guests.
• Records all charge tickets and charges guest fees, if applicable.
• Responsible for demonstrator tennis rackets loaned to members and their guests.
• Builds creative and appealing displays and rotates merchandise periodically.
• Restocks merchandise when necessary.
• Inventories and prices in-coming merchandise.
• Ensures that tennis accessories are properly inventoried and maintained.
• Takes and records court reservations and assists in finding cooperative partners for players.
• Informs members about club programs and tournaments.
• Directs members and guests to their courts.
• Promotes and sells Tennis Shop merchandise.
• Assists members and guests with Tennis Shop merchandise selections and purchases.
• Fills special orders for members.
• Empties trash on each court and cleans courts.
• Maintains Tennis Shop and keeps storage area tidy.
• Vacuums and dusts tennis shop daily.
• Takes towels to and from laundry area.
• Reports any complaints, feedback, or concerns from membership to Assistant Tennis Professional or Tennis Professional.
• Completes other appropriate assignments made by the Assistant Tennis Professional or Tennis Professional.
Education and/or Experience
• Some High School required.
• Competitive tennis experience as an athlete preferred.
• Background in retail, sporting goods preferred.
• Familiarity with POS software.
Job Knowledge, Core Competencies and Expectations
• Able to operate a point-of-sale (POS) system.
• Outstanding customer service skills.
• Enthusiastically promote the game of tennis.
• Knowledge of and ability to perform required role in emergency situations.
Physical Demands and Work Environment
• Able to meet and perform the physical requirements and to work effectively in an environment which is typical of this position.
• Frequent lifting, bending, climbing, stooping and pulling.
• Frequent repetitive motions.
• Continuous standing and walking.