Assistant General Manager at Baltusrol Golf Club Springfield, NJ

Assistant General Manager job at Baltusrol Golf Club. Springfield, NJ. JOB TITLE: Assistant General Manager DEPARTMENT: Executive REPORTS TO: General Manager WAGE CLASS: Salary Exempt POSITION SUMMARY: The Assistant General Manager (AGM) oversees all daily club operations, with direct accountability for Food and Beverage, Housekeeping, and Facilities Maintenance departments. The AGM works collaboratively with the Club management team, and acts as the Manager on Duty in the absence of the GM/COO. The primary focus of the role is delivering an unparalleled member experience. The AGM is expected to intuitively embrace the need to be visible and highly interactive with members and staff. The successful candidate will be looking forward in planning, innovation, organization, and execution, ensuring the amenities and services consistently adhere to The Baltusrol Way. ESSENTIAL DUTIES & RESPONSIBILITIES Operations & Member Experience · Leads daily operations of the Clubhouse, ensuring efficiency and excellence in food & beverage service, housekeeping, facility maintenance, guest rooms, and overall presentation and experience. · Consults with Executive Chef, Director of Events, and the Clubhouse Manager daily to coordinate activities club wide; directs preparations before the arrival of members and guests, ensuring proper layout, and coordination of all services. · Assist with the planning, execution, analysis and review of all Club functions and events. · Establish and consistently enhance operating standards, policies, and procedures to improve departmental function and efficiency; enhance and evaluate knowledge, understanding, and execution of standards. · Participates in on-going facility inspections throughout the club to ensure that cleanliness and maintenance standards are consistently attained. · Maintain a strong presence across all member-facing areas, actively engaging with members and guests to ensure exceptional experience exceeding expectations in service delivery and responsiveness. · Serve as a liaison between departments to ensure operational coordination and excellence in execution. · Receives and resolves timely all questions, concerns, and complaints from club members and guests. · Demonstrates appropriate analytical skills and critical thinking to analyze and solve problems. · Assists in management of various capital and maintenance project management. Financial Planning, Monitoring, & Budgeting · Develops and executes operating and capital budgets, business plans, financial forecasts, and long-range strategies in alignment with organizational goals. · Monitors and manages departments within budgetary restrictions; monitors revenues and expenses and directs corrective action procedures as necessary to help assure that budget goals are attained. · Oversees the labor budget and staffing plans; ensure effective and efficient staffing and scheduling for all facilities and functions while balancing financial management with member service. · Partners with the CFO to support monthly and quarterly financial reporting, forecasts, and projections. · Oversees the F&B and Clubhouse supplies and inventories, including purchasing and inventory controls. · Works with Club Purchaser to research new vendors and products, developing an analysis of cost and benefits; promotes positive vendor relationships. · Assist Wine & Beverage manager with the oversight, procedures, and controls of the Club’s wine inventory. Leadership & Staff Development · Hires, trains, and directs the clubhouse management staff, which includes the Clubhouse Manager, Director of Events, and Maintenance Manager, as well as Housemen, Housekeeping, and Laundry staffs. · Fosters a positive and professional cross-department team culture focused on accountability, engagement, and performance. · Conducts regular departmental staff meetings to align goals, share updates, and build team cohesion; participates in interdepartmental meetings; leads cross-departmental collaboration and solutions. · Be a team player willing to be hands-on when necessary but understand when to step back and lead the team; promote teamwork, mutual respect, and open communication. · Have a passion and aptitude for teaching and training; develop and enhance training programs for personnel, ensuring appropriate continuous professional development and training. · Work with Human Resources on long-term staffing plans, including the use of J1 and H2B visa employees. · Participate in club wide orientation program; ensure an effective departmental orientation and onboarding program. Strategic Planning, Data Analysis & Innovation · Support the GM/COO in the development and implementation of long-range strategic initiatives. · Research and recommend new products, services, and technologies to improve operations and enhance the member experience. · Identify usage and trends and member preferences to proactively adjust services, menus, and programs. · Track and analyze usage data and information for assistance in analysis and decision making. · Assists in the planning of facility improvements, remodeling, construction and repair, and interacts with applicable club committees for this purpose. · Serves as an ad hoc member of appropriate club committees. Safety, Compliance & Standards · Ensure compliance with all local, state, and federal regulations, including health, safety, and liquor laws · Monitors safety practices and conditions; enforce policies to maintain a safe environment. · Assists with emergency plans and procedures, acts in crisis resolving issues calmly, and efficiency. · Work closely with Human Resources to ensure compliance with all employee policies and procedures. · Assists Human Resources with the management of Club’s on-premises staff accommodations. · Ensures members and guests abide by club policies; assist in violation notification procedures. · Uphold confidentiality, and integrity in all matters relating to club operations, members, guests and personnel. EDUCATION, CERTIFICATION & QUALIFICATIONS · Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred (equivalent experience considered) · Minimum of 5+ years of progressive hospitality management experience, preferably in a private club, resort, or upscale F&B environment · Certified Club Manager (CCM) designation, or substantial progress toward certification is preferred · Have an aptitude for technology- Jonas POS, website, mobile app, catering, payroll, communications, security systems, building services, etc. PROFESSIONAL TRAITS · Dynamic, responsive, hands-on leader, who is strategic, forward-thinking, and solution driven · Strong interpersonal and communication skills, written and verbal, with an approachable and engaging demeanor · Ability to be warm and energetic, connecting with members and guests for goal of exceptional experience · Ability to be visible and interactive with club staff, leading by example; successfully serve as a member of collaborative club management team · Ability to work in a fast-paced environment while remaining calm, poised, flexible and responsive · Detail oriented with good judgement, problem solving and sound decision-making skills · Demonstrated success in managing a wide scope of club operations, including F&B, events, housekeeping, and facilities · Track record of driving member satisfaction and operational improvements through innovative thinking and team collaboration · Commitment to excellence, best practices, and high standards PHYSICAL & ENVIRONMENTAL DEMANDS Work is performed mostly indoors. Some work is performed outdoors with the potential of exposure to extreme hot and cold temperatures. Extended periods of standing and walking for anywhere between 5-13 hours daily. Occasional lifting and carrying of objects up to 50 lbs. POSITION DETAILS · Full-Time, Salary Exempt · Location: In Person (Springfield, NJ) · Flexible schedule including nights, weekends, and holidays is required The above is intended to describe the general content and requirements for the performance of this job. It is not construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Baltusrol Golf Club is an at-will employer, and nothing in the job description guarantees continued employment. The Club is committed to equal opportunity employment, prohibiting discrimination based on race, gender, religion, disability, veteran status, or any other legally protected category.