Receptionist/Customer Service

Job Description Job Description Part Time Position | Must be available Thursday-Saturday 9:00AM-6:00PM Our receptionist will act as a liaison between our brand and the customer, providing product/services information, booking appointments, and greeting customers as a front desk receptionist at our store, Studio B Oak Brook. The position will also include managing daily customer comments and concerns through our Customer Service channel. Responsibilities • Greet guests, ascertain their needs, and direct accordingly. • Employ excellent phone etiquette and customer service skills in receiving incoming calls and web inquiries. • Maintain and respond to customer service inquiries through BG platform. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents • Perform a variety of secretarial duties in support of the administrative activities, operations, and staff. • Follow communication procedures, guidelines and policies. • Maintain inventory levels and assist with receiving and cycle counting. • Maintain, clean, and organize the reception areas, equipment and retail floor as needed. • Receive and schedule fittings. • Check-in fittings and notify fitters of their status. • Willing to take on extra tasks per customer or company volume demand. Requirements • Proven customer support experience or experience as a client service representative • Strong phone contact handling skills and active listening • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively. • High school degree • Knowledge on golf equipment and basic golfing knowledge a huge plus Company DescriptionBettinardi Golf is a premium golf equipment company in the United States, just outside Chicago, Illinois, that designs and crafts precision-made golf products that include putters, wedges, milled accessories, and more. Founded in 1998 by Robert J. Bettinardi, our brand has amassed more than 100 worldwide Tour victories, and is one of the only major family owned and operated OEM golf companies. Over the past 5 years, we have had the privilege to grow our inline putter and wedge business outside of our backyard, and sell to over 45 countries around the world, with over 800 accounts in the United States alone. Company Description Bettinardi Golf is a premium golf equipment company in the United States, just outside Chicago, Illinois, that designs and crafts precision-made golf products that include putters, wedges, milled accessories, and more. Founded in 1998 by Robert J. Bettinardi, our brand has amassed more than 100 worldwide Tour victories, and is one of the only major family owned and operated OEM golf companies. Over the past 5 years, we have had the privilege to grow our inline putter and wedge business outside of our backyard, and sell to over 45 countries around the world, with over 800 accounts in the United States alone.