Locker Room & Club House Hospitality Manager

Locker Room & Club House Hospitality Manager Reports to: Head Golf Professional Supervises: Locker Room Attendant Classification: Education and/or Experience • High School diploma and/or degree from a two-year community college. • Three years of experience at a high-end private golf and /or country club in Hospitality Job Knowledge, Core Competencies and Expectations • Ability to manage all aspects of the locker room including supervision of locker room attendants. • Knowledge of and ability to perform required role in emergency situations. Job Summary (Essential Functions) Manage the service of members and guests in the locker rooms. Responsible for caring for member footwear, amenities in the club’s locker room, wet areas and tracking locker rentals and cancellations. Supervise locker room staff. Maintain order and cleanliness. Greet members and guests and ensure that member satisfaction standards are consistently attained. Job Tasks/Duties • Performs the duties of locker room staff as needed. • Issues lockers, keys, towels, etc. to members and guests as needed. • Maintains a list of occupied lockers; provides a billing list to the accounting office. • Maintains an inventory of supplies including shampoo, body wash, shaving razors, mouthwash, and linens. • Interact with the purchasing department to purchase locker-room linens and supplies as needed. • Receives and greets members and guests. • Inspects locker area to ensure proper appearance, maintenance, cleanliness and safety. • Resolves members and guests' complaints. • Prepares and presents bills to members. • Assures that tasks are assigned and completed as required. • Selects, trains, supervises schedules and evaluates locker room staff. • Enforce established rules, regulations, and policies. • Assures that all safety, accident and emergency policies and procedures are in place and consistently followed. • Assigns lockers for guests during tournaments. • Makes recommendations about capital budget requirements. • Completes other appropriate assignments made by the Athletic Director. Physical Demands and Work Environment • Able to meet and perform the physical requirements and to work effectively in an environment, which is typical of this position. • Frequent lifting, bending, climbing, stooping, and pulling. • Frequent repetitive motions. • Continuous standing and walking.