General Manager, Golf

About the position Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.\n\nWe are seeking a General Manager of Performance. The General Manager of Performance is the caretaker of every guest's golf journey. The General Manager of Performance is charismatic, people-oriented, gets to know Guests on a first-name basis, demonstrates proficiency with our golf simulators and other equipment, and is able to drive revenue in golf-specific offerings, including membership, game improvement, and leagues. This individual is a strong leader integral to a location’s success, responsible for overseeing and managing all golf operations at the location. The General Manager of Performance reports directly to the National Director of Golf. Responsibilities Hire, manage, and train morning and afternoon golf staff, including Assistant General Manager of PerformanceManage P&L of the location for golf-specific & retail offerings; achieve quarterly revenue targetsLiaise with Director of Instruction to manage golf coaches availability and performance to meet location’s lesson & fitting revenue goalsSet and manage above-and-beyond service standards for all golf staffActively evaluate golf staff performance to ensure day-to-day business needs are metBuild relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concernsProficiency in golf simulator technology; Adhere to quality control processes to ensure all simulators are maintainedEnsure bag storage room and golf equipment, including demo clubs, are consistently organized and inventory is kept up-to-dateAcquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, promotions, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses.Clearly and effectively communicate golf-specific needs to the National Director of Golf, General Manager, Social and other corporate representativesProvide excellent account services throughout the membership process from onboarding to terminationMaintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service when neededFollow all health and safety regulations regarding food handling, alcohol service, and cleanlinessVerify guests' legal drinking ageRequirements Passion for the game of golf5+ years of hospitality, hotel, golf course/club, or sports management experience preferredStrong leadership ability and willingness to lead by exampleExemplary communication, time management and organization skillsSocial and interpersonal skills required to cultivate meaningful relationships with our GuestsFamiliarity with swing analysis technology and launch monitor technologyUpbeat energy and enthusiasm and a positive attitudeAbility to cultivate resolutions quickly and manage customer expectationsAbility to work in a fast paced environmentAvailability to be present in the space at high value timesAbility to stand, walk and bend for long periods of time and maneuver up and down stairsBenefits Health, Dental, and Vision insuranceLong and Short-Term DisabilityAccident and Critical Illness Insurance401(k)Meals while working are included for free