Host/Hostess at SUNNEHANNA COUNTRY CLUB | GolfHires
Host/Hostess
SUNNEHANNA COUNTRY CLUB · Johnstown, PA
part timePosted 30 days ago
External listing
About the Role
Job Summary:
We are seeking a friendly and professional Host to join our team at Sunnehanna Country Club. As the first point of contact for our members and guests, you will play a key role in ensuring a positive and welcoming experience at our country club. Your exceptional communication skills and attention to detail will help create a warm and inviting atmosphere for everyone.
Qualifications:
• Previous experience in a hospitality or customer service role preferred.
• Strong verbal communication and interpersonal skills.
• Ability to multitask and remain calm during busy periods.
• Friendly, professional demeanor with a strong desire to provide excellent service.
• Ability to work in a team environment and collaborate with other departments.
• Availability to work flexible hours, including weekends and holidays.
Benefits:
• Competitive hourly wage plus tips.
• Opportunities for career growth within the club.
• Employee discounts on food and beverage.
Key Responsibilities:
• Greeting Guests:
Welcome and greet members and guests as they arrive at the club, ensuring they feel comfortable and valued from the moment they step in.
• Reservation Management:
Manage reservations, both in-person and over the phone, ensuring accurate booking and efficient seating arrangements.
• Seating Arrangements:
Escort guests to their tables, ensuring that seating is organized and meets the preferences of members and guests.
• Waitlist Management:
Effectively manage waitlists during peak times, providing estimated wait times and updating guests as needed.
• Answering Inquiries:
Handle phone calls and guest inquiries about available services, events, and reservations in a professional and friendly manner.
• Coordinating with Staff:
Collaborate with the restaurant and event staff to ensure that all guest needs are met in a timely and efficient manner.
• Maintaining Host Area:
Keep the host station organized, clean, and presentable to create a welcoming atmosphere for all guests.
• Handling Special Requests:
Record and communicate special guest requests or preferences to the appropriate departments to ensure an exceptional guest experience.
• Ensuring Positive Guest Experience:
Address guest concerns or complaints promptly and professionally, striving to create a positive and memorable experience.
• Assist in Event Coordination:
Assist in coordinating events or special functions, ensuring guests’ needs are met and that operations run smoothly.
• Upholding Club Standards:
Ensure that all interactions and services align with the club's standards of excellence, providing guests with a high level of hospitality.
Job Type: Part-time
Pay: $10.00 per hour
Benefits:
• Flexible schedule
Ability to Commute:
• Johnstown, PA 15905 (Required)
Work Location: In person