Host/Hostess

Job Summary: We are seeking a friendly and professional Host to join our team at Sunnehanna Country Club. As the first point of contact for our members and guests, you will play a key role in ensuring a positive and welcoming experience at our country club. Your exceptional communication skills and attention to detail will help create a warm and inviting atmosphere for everyone. Qualifications: • Previous experience in a hospitality or customer service role preferred. • Strong verbal communication and interpersonal skills. • Ability to multitask and remain calm during busy periods. • Friendly, professional demeanor with a strong desire to provide excellent service. • Ability to work in a team environment and collaborate with other departments. • Availability to work flexible hours, including weekends and holidays. Benefits: • Competitive hourly wage plus tips. • Opportunities for career growth within the club. • Employee discounts on food and beverage. Key Responsibilities: • Greeting Guests: Welcome and greet members and guests as they arrive at the club, ensuring they feel comfortable and valued from the moment they step in. • Reservation Management: Manage reservations, both in-person and over the phone, ensuring accurate booking and efficient seating arrangements. • Seating Arrangements: Escort guests to their tables, ensuring that seating is organized and meets the preferences of members and guests. • Waitlist Management: Effectively manage waitlists during peak times, providing estimated wait times and updating guests as needed. • Answering Inquiries: Handle phone calls and guest inquiries about available services, events, and reservations in a professional and friendly manner. • Coordinating with Staff: Collaborate with the restaurant and event staff to ensure that all guest needs are met in a timely and efficient manner. • Maintaining Host Area: Keep the host station organized, clean, and presentable to create a welcoming atmosphere for all guests. • Handling Special Requests: Record and communicate special guest requests or preferences to the appropriate departments to ensure an exceptional guest experience. • Ensuring Positive Guest Experience: Address guest concerns or complaints promptly and professionally, striving to create a positive and memorable experience. • Assist in Event Coordination: Assist in coordinating events or special functions, ensuring guests’ needs are met and that operations run smoothly. • Upholding Club Standards: Ensure that all interactions and services align with the club's standards of excellence, providing guests with a high level of hospitality. Job Type: Part-time Pay: $10.00 per hour Benefits: • Flexible schedule Ability to Commute: • Johnstown, PA 15905 (Required) Work Location: In person