Member Experience Coordinator- Hope Valley Country Club

Established in 2000 and headquartered at our Club Support Center in Atlanta, Georgia, Bobby Jones Links is a club management and development company rich in resources and expertise serving private, resort, daily fee, and public courses. At the core of everything we do is our commitment to serving people. We have spent more than two decades building a vibrant company culture that delivers the lifestyle, camaraderie, and experiences that members and customers desire and the environment in which our employees will thrive. Hope Valley Country Club, located in Durham, North Carolina, and managed by Bobby Jones Links, is hiring for a Member Experience Coordinator. Founded in 1926, Hope Valley is an elite private club featuring a classic Donald Ross designed golf course, state-of-the-art tennis facility, resort-style pool complex, and a spacious, welcoming clubhouse offering its members first-class recreation, dining, and programming. Hope Valley is ideally situated in the heart of one of Southeast’s most vibrant, exciting areas. The Member Experience Coordinator which will provide high level office support with a variety of clerical activities and related tasks. The Member Experience Coordinator will also greet members and guests in a personable, friendly, and professional manner. This position will report to the Club Assistant General Manager. Responsibilities of the Member Experience Coordinator at Hope Valley Country Club include: Providing immediate attention to all members and guests upon entry Maintaining a positive attitude with all staff and members Answering the phone with the proper greeting and communicating in a polite and effective manner Billing for member events in general Adding and updating member information in club directory, newsletter and website Other administrative duties as assigned by the Department Head Club calendar support, updates, scheduling, and logistics, including the tracking for all registrations Website audits and updates performed weekly Club communications; daily, weekly and monthl Setting up member dining reservations and event reservation Ordering supplies for all department Creating Excel and Word documents and reports. Must be proficient in Microsoft Office Supporting the design and communication of member events in collaboration with the events team. Must be proficient with Canva and other design templates Manage the Club’s social media presence, including planning, creating, and publishing content that reflects the Club’s brand and enhances member engagement Required Skills Verbal and written communication skills. Organizational skills. Basic computer skills including Excel, Word, and Outlook. Basic bookkeeping skills. Basic understanding of how to operate standard business equipment. Physical Demands & Work Environment Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to: Walk, sit, stand for long periods of time, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus. Spend time making repetitive motions such as typing. Lift up to 25+ lbs. occasionally and to lift overhead and push/pull, move lighter objects. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may: Be indoors, in an environmentally controlled location. Occasionally may be exposed to outside weather conditions. Noise Levels may be distracting or uncomfortable.