First Assistant Golf Professional

OverviewPOSITION PURPOSE: As the Membership 1st Assistant Golf Professional, you will ensure that each golf member is provided a warm welcome and sense of genuine care when entering the golf/membership area within the golf operation. This position would ensure that each golf member is fully aware of the golf sequence of service and provide any number of services to assist them along in the process. Essential FunctionsDisplay a professional appearance and attitude, and remain courteous to members at all times.Conduct daily walk through of membership clubhouse to ensure all standards are met including organization and overall cleanliness.Oversee and maintain all standards of the locker room operation in the membership clubhouse. Work and develop locker room team to ensure overall cleanliness and quality of all items are in line with Trump Brand Standards.Design and implement teaching programs of all levels at the club to further promote the game of golf, including Women’s and junior programs, weekly clinics, golf instruction seminars, and the development of teaching reputation within the club.Build a rapport with the membership on a daily basis, including playing golf with members, actively pursuing daily interaction on the driving range tee and 1st tee of golf courses, daily rounds on the golf course to ensure member experience is at a high level, and enforce all resort and club policies.Weekly, monthly, quarterly, and annual responsibility for entire GHIN Handicap management system within the club; audits and maintenance to ensure the program is utilized and updated to ensure accurate information.Support Head Golf Professional in handling all Men’s and Women’s Golf Events throughout the year.Monitor and react to all operational items that help the club maintain its financial and budgetary goals for the year.Responsible for daily organization and maximization of tee sheet for member designated course.Perform opening and closing membership procedures daily to ensure a well-maintained and professional membership operation.Provide a warm welcome to golf members and guests entering the member clubhouse and immediately inquire how we can offer assistance or support.Maintain 360 degree awareness of member activity to ensure members are provided a warm welcome as they enter the membership clubhouse.Build rapport with golf members by inquiring about their day and informing them of the club’s golf tournaments/groups, activities and offerings when time permits.Provide member registration service at the membership check-in counter by confirming reservations, course, and time.Follow appropriate accounting LSOPs with cash handling, bank contracts, credit card information, and customer information.Educate golf members and guests about the Doral history, course information, amenities offered, and provide golf professional support regarding the game and our industry when asked.Provide an outline of the golf sequence of service, including offering ice/water, locating clubs, informing driving range location, and assisting with next steps.Coordinate with the Golf Services team the members golf bag location and setup to expedite the process.Manage the tee time reservation system and the daily tee sheet to promote maximized golf revenue along with the best guest experience.Partner with the starter from each golf course to update daily any day-of tee time additions, changes, or cancellations.Maintain cleanliness of the inside and surrounding membership clubhouse area including patio, ceiling tiles, windows, mirrors, membership counter, and designated floor space.Contact necessary departments via radio or phone with any member concerns or challenges to ensure immediate membership recovery and problem resolution.Organize the Daily Leader on Duty report to summarize member challenges or operational follow-ups from the day; report out at the close of business to membership management team.Professionally wear and promote the uniform program to guests.Perform any number of reasonable requests by management to enhance the golf operation experience.OtherDue to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards established by Trump National Doral Miami is essential. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Some roles may require lateral service to maximize customer satisfaction; associates should respond positively and notify the leader if assisting would risk guest dissatisfaction. Supportive FunctionsIn addition to essential functions, this position may perform a combination of the following supportive functions, as determined by the supervisor: Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times.Provide merchandising support, inventory management, and organization to the golf shop.Provide retail sales support to guests and the retail sales team to maximize golf shop retail sales.Provide locker room service support to golf guests and coordinate spike replacements, shoe polish/shine, locker check-outs or luggage storage needs.Safety RequirementsPersonal Protective Equipment (PPE) may be required when performing work duties with potential health or safety risks. PPE will be provided by the hotel. Report any defective or ill-fitting PPE to your Manager. Physical RequirementsFrequency Key: Rare, Occasional, Frequent, Constant; see details as described below. Physical activities include sitting, walking, climbing, crouching/bending/stooping, reaching, pushing/pulling, near and far vision, hearing, talking, and lifting/carrying up to 50 lbs. Other DutiesAssimilate into Trump National Doral Miami Cultural Foundation by understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of service standards. Qualification StandardsEducation: High School diploma or equivalent. PGA Class A Certification Required Experience: Previous experience working at a high-end private club facility. Grooming/Uniforms: All employees must maintain a neat, clean and well-groomed appearance. Uniform guidelines will be explained during orientation. Trump National Doral Miami participates in the federal E-Verify program. The company uses E-Verify after an offer is made and Form I-9 is completed. Benefits:Full Health Benefits