Golf Cart Attendant - Westlake Country Club

GOLF CART ATTENDANT - Westlake Country Club WLCC SFM, LLC LOCATION: Jackson, NJ DEPARTMENT: OPERATIONS REPORTS TO: GENERAL MANAGER STATUS: PART TIME (NON-EXEMPT) ABOUT THE COMPANY: Westlake Country Club is a premier golf, recreation and entertainment destination focused on improving the health and economic vitality of Jackson, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Westlake Country Club is a managed facility by SFC GOLF, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Golf Cart Attendant is responsible for ensuring a smooth and enjoyable experience for our golfers by maintaining the golf cart fleet and providing exceptional customer service. PRIMARY RESPONSIBILITIES WILL INCLUDE BUT ARE NOT LIMITED TO: Ensure a clean and well-maintained fleet of golf carts by cleaning carts after use, checking tire pressure, and reporting any damage Prepare carts for golfers by loading and unloading clubs, stocking carts with towels, scorecards, and tees Assist golfers with cart operation and answer questions about the course Efficiently stage and park carts to meet golfer demand Maintain a clean and organized cart storage area May also be responsible for cleaning range balls and maintaining the driving range area Greet members and guests, and provide courteous and friendly first-in-class service to all members and guests Be knowledgeable about facility programs (format, pricing, meeting dates/times) Maintain confidentiality and discretion with guest and Team Member information Professionally resolve guest concerns and complaints and/or direct to appropriate manager Know and enforce the venue policies and procedures Assist with venue preparation for events Assist and transport guests as needed around the facility during events Complete special projects, daily assignments, and other duties as assigned MINIMUM QUALIFICATIONS: Must be at least 16 years of age Valid driver's license preferred Customer service experience preferred Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance necessary Excellent communication skills, both verbal and written Ability to maintain focus in a high-volume, fast-paced environment Must have excellent guest service skills Must be detail-oriented and have outstanding organizational skills Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow Team Members Must work well with others Must take personal initiative for the betterment of the team and venue Commitment to the safety and well-being of others WORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift 50 pounds waist high May be required to sit, walk, or stand for extended periods of time and squat, stoop or bend Facility has intermittent noise