About the Role
JOB DESCRIPTION
LINCOLNSHIRE, IL
JOB TITLE: PRO SHOP ATTENDANT
DEPARTMENT: GOLF
REPORTS TO: DIRECTOR OF GOLF
ISSUE DATE: MARCH 1, 2024
PURPOSE AND PERFORMANCE GOALS
Perform highest level of customer service to Crane’s Landing customers while they are checking in and paying for booked tee times. Assist in maintaining golf shop to showcase & selling golf merchandise. Treat guest & fellow associates with respect and friendliness at all times. Follow the directions of the Director of Golf during normal shifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following (other duties may be assigned):
Opening of operation:
Address and report any safety issues immediately.Disarm alarm and sign into time clock.Login to Point of Sales (POS) and deposit cash in register.Check tee sheet and prepare to handle reservations.Customer Service:
Acknowledge and greet all members by name when possible. Provide exceptional guest service.Unlock golf carts and prepare them for play.Answer calls and use proper etiquette.Reservation & Tee Sheet Management:
Executing the correct technique in accepting reservations.Collecting each customer's name, phone number, e-mail, credit card (optional depending on course policy), number of players in the group, their chosen time and the green fee price. Charge the appropriate rate for every transaction.Maximizing Revenue Management/Utilization techniques such as opening on time, selling open tee times, credit card guarantees, call backs, single golfer reservations and tournament/league play.Managing Play
Check guests in for their booked tee times.Assign group cart - No more than 2 carts in a foursome or threesome. No more than 1 cart in a twosome.Notify Player’s Assistant and Management of anticipated pace of play issues or safety concerns. This includes any guests who may not be following rules or who may have had too much to drink. Golfers are not allowed to bring their own alcohol on the course.Merchandising:
Promote products to members and guests.Keep displays organized and clean.Coordinate special orders.Report shortages to Golf DirectorPOS System:
Understand and apply system capabilities.Understand function of system keyboard, knowledge of all product categories, opening/closing procedures, and cash handling.Closing of Operation:
Count golf shop drawer to set bank amount and store in safe.Drop additional cash/checks in bottom safe.Straighten/stock merchandise and vacuum golf shop area.Swipe out of time clock, secure alarm (if necessary) and lock all entry point doors.Other contributions to team as necessary.
Assist other staff members with their duties including cart operations, food and beverage, etc…Check conditions of carts and lock for overnightSUPERVISORY RESPONSIBILITIES
Supervise 3-4 employees at any given time. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
EDUCATION AND/OR EXPERIENCE
Experience mixed with High School diploma or general education degree (GED) at minimum.
LANGUAGE SKILLS
May be required: to read and comprehend simple instructions, short correspondence, and memos; to write simple correspondence; to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
MATHEMATICAL SKILLS
May be required: to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
REASONING ABILITY
May be required: to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s LicenseBASSET CertificationPHYSICAL DEMANDS
Frequently stands, walks, uses hands to finger, feel or handle, talks or hear. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Regularly lifts up to 25 pounds and occasionally lifts up to 50 pounds.
HOURS
Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.
- Associates are held accountable for all duties of job -
Acknowledgement:
I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis.
Job Types: Part-time, Seasonal
Pay: $16.00 per hour
Benefits:
Employee discountPaid time offShift:
8 hour shiftDay shiftMorning shiftExperience:
Customer service: 1 year (Required)Ability to Commute:
Lincolnshire, IL 60069 (Required)Ability to Relocate:
Lincolnshire, IL 60069: Relocate before starting work (Required)Work Location: In person