Club General Manager

### **Overview** Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. ## **Job Description** As the strategic business leader, the Club General Manager will orchestrate all facets of Club operations, enhancing our esteemed membership experience. . The Club General Manager is accountable for all administrative functions including budget, control, strategic planning, membership and golf sales and marketing strategies. This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, member satisfaction, and team development. The ideal candidate will catalyze excellence, drive operational success, and foster an inspiring team culture. The Club General Manager reports to the Omni La Costa Managing Director. ### **Experience Required** ## **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - A minimum of 10 years of progressively more responsible management positions leading up to a General Manager position of a similar scale at a private club/resort. - A college graduate with a bachelor’s degree in business administration, Hospitality Management, or equivalent is preferred. - Professional certifications (CCM, PGA) or similar professional development achievements are highly desired. - A professional “track record” of financial acumen and executive leadership experience as a General Manager at a multi-course facility. - Exceptional communication and interpersonal skills, with the ability to inspire and lead a high-performing team. - A proven history of providing best-in-class customer service and enhancing the member experience. - Experience in building budgets and managing the business from financial metrics, managing workflow for expense processing, and course-correcting as necessary to attain financial goals, containing costs, and increasing/revenues. - A record of success in selecting, training, developing, and motivating a high-performing, service-oriented management team and staff. Has led and created a team to improve service across departments materially, demonstrated through exceptional survey results. - Proven track record in successful board and committee management. - Experience developing membership programming that enhances the membership experience for the different demographic age groups. - Food and beverage knowledge and experience in shaping and developing dining programming that resonates with the needs and desires of a membership. - Working experience with association/property management-related technologies in application and infrastructure is required to bring efficiencies, organization, and convenience to the operation and the Membership. • *SUPERVISORY RESPONSIBILITIES:** - Director of Golf - Director of Agronomy - Director of Membership - Membership and Golf Sales team - Other personnel associated with the Club operation as determined by the Senior Leadership Team • *LANGUAGE SKILLS:** Sound command of the English language, with the ability to read and interpret a P&L statement. Ability to communicate effectively, both verbally and in writing. Ability to speak professionally and effectively with guests and associates throughout the organization in both public and private forums. • *REASONING ABILITY:** Must be able to successfully conduct and accomplish multiple tasks, exhibit financial responsibility/competence and possess strong organizational and problem solving skills. _ _ • *PHYSICAL REQUIREMENTS:** While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The associate is constantly required to talk, hear and comprehend. The employee is required to sit for long periods; stoop, kneel, crouch, or crawl. The associate must have flexible work hours (days, evenings, travel) Appearance must be polished, professional, a well groomed. Must also occasionally lift and/or move up to 60 pounds. Specific vision • *WORK ENVIRONMENT** - Requirements are representative of the acceptable minimum levels of knowledge, skills and/or abilities. To perform the job successfully, associate will possess the abilities or aptitudes to perform such tasks proficiently. - Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other associates. - This job specification in no way states or implies that these are the only tasks to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor. - This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. ### **Essential Responsibilities** • *STRATEGIC LEADERSHIP:** Steer the Club's strategic direction, aligning business goals with exceptional service standards for our members. Spearheaded long-term planning, including business, capital, and budgeting strategies to secure the Club's legacy. - Provides strategic direction and direct support to ensure an elevated member-centric culture. - Assists in developing the Club's long-range and annual business, capital, and budget plans. - Participate and engage in Omni La Costa Executive committee meetings. - Oversee and guide the club senior leadership team, representing all aspects of club operations. - Identifies key drivers of business success. - Alongside the Managing Director, lead the member advisory board meetings and communication. • *OPERATIONAL EXCELLENCE: ** Oversee all divisions of the Club's operation, including Membership, golf, family & adult programming, tennis, and health and fitness, ensuring seamless integration and high-quality service delivery. - Hands-on approach that inspects what is expected. - Develops and refines all member-centric policies and procedures. - Collaborates with Omni La Costa complex human resources, engineering, security finance, food & beverage, catering, and banquet teams to leverage the campus amenities, resources and services, adding value to being a member. - Develops the management organizational model and initiates improvements as necessary. Works with various department heads to schedule, supervise, and direct the work of all club employees. - Communicates a clear and consistent message regarding the Club and resort’s overall goals to produce desired results. - Oversees the care and maintenance of the Club's physical assets and facilities. - Collaborates with Omni Corporate leadership to ensure that brand standards and key initiatives are achieved. • *TEAM DEVELOPMENT & CULTURE:** Cultivate a dynamic leadership team, promoting career development and operational excellence consistent with the Omni culture and objectives. Responsible for recruiting, training, and developing the staff to retain the highest quality staff in a positive work environment with high retention. - Create a cohesive leadership team and favorable business environment, consistently delivering results. - Develop and oversee the Omni culture for the club operations. - Fosters associate engagement with providing excellent service. - Measure and respond to associate feedback from ‘Pulse’ and ‘Associate Engagement Survey.’ - Develop and implement SOPs, training programs, line-up meetings, department meetings for every club department. - An excellent leader, team builder, communicator, delegator, and motivator with energy and enthusiasm and the ability to work effectively at all levels of the organization. - Able to respect tradition but also innovate and bring knowledge of industry best practices to the Club. - Foster a deeply committed service culture throughout the Club, focused on member satisfaction, recognition, anticipatory service, and understanding member preferences to enhance the member experience further. - Act as a leader, mentor, and role model for all employees by demonstrating professional behavior and work ethic. - Implement standards and procedures across all departments, including formal position descriptions for each role. - Maintain effective staff Performance Management Systems and ensure one-on-one meetings and performance reviews occur regularly and systematically with department managers and their staff. • *MEMBER AND COMMUNITY ENGAGEMENT:** Actively engage with members to strengthen relationships and enhance the Club's reputation. Lead member relations initiatives to bolster retention and acquisition. Provide quality leadership and a positive image for the Club and its facilities and amenities to ensure the highest and most consistent standards for all member programming, special events, entertainment, and other services. - Ensure the highest level of member satisfaction. - Measure and respond to Membership feedback through individual interactions, the membership survey, the Board of Governors, and membership committees. - Lead the team in delivering exceptional services and programming to drive member value and satisfaction. - Supporting the Membership department in handling and resolving member issues, complaints, and concerns. Provide counsel and assistance to Membership regarding challenging member matters. - Be active in surrounding local community homeowner’s associations as a The Club at La Costa Country Club representative. - Be the “face of the Club” and be visible and readily accessible to members and guests. - Welcome new members to the Club by introducing them to the facilities, staff, amenities, and other members, as needed. - Solicit member feedback regarding the quality of the services, amenities, and programming both formally and antidotally. - Diplomatically and skillfully address and promptly resolve complaints and constructive feedback from members and employees. - Plan and design all programming preemptively for the calendar year. Create a comprehensive communications plan to announce new and existing programs to the members. • *FINANCIAL & RISK MANAGEMENT:** Ensure financial performance through accurate forecasting and effective resource management. Take an active role in risk management, safeguarding the Club's interests and assets. Prepare the annual operating budget, capital budgets, and forecasts, and manage, control, and report all operations and projects to attain the desired results. - Develops and manages monthly forecast and annual budget; takes effective corrective action as required. - Supports the financial success of the business which combines the Club and Resort operations. - Works with the Accounting Department to create club specific dashboard and KPI’s. - Frequently review income and expenses as they relate to performance objectives, taking corrective action as necessary. - Ensures accurate revenue, expense, and labor forecasts and execution. - Assure that the Club is operated by all applicable local, state, and federal laws. - Participates directly in risk management issues and prevention, including legal and workers' compensation. - Report on operating results and financial performance to The Managing Director, ensuring there are no surprises while keeping reporting at a high level. - Drive an excellent capital and operations budget process involving all senior staff. Create systems that ensure budget compliance. - Advocate for capital improvements assessed to be in the broad best interest of the La Costa Club. - Responsible for approving and overseeing service contracts, accounts payable, and all labor expenditures, maintaining them within the business plan and budget parameters. - Strives to leverage the relationship with the Resort and Omni to better serve the membership and improve financial performance. - Establish cost/quality/pricing standards, balancing member value expectations and fiscal responsibility. - Maintain management information systems and monitor compliance with internal controls and cost-effective procedures. - Review and recommend proposed changes to any amenity offerings currently available to the members while critically considering new offerings. • *FACILITIES:** Oversee the general maintenance, cleanliness, and safety of the Club’s physical plant and environments. - Review and recommend proposed changes to any amenity to the Managing Director. - Ensure the Club's facilities are consistently in excellent condition, demonstrating excellent preventive maintenance planning and housekeeping. - Regularly assess the condition of the Club's assets, including buildings, golf courses, and equipment. - Ensure that all applicable laws, codes, and environmental regulations operate the property. • *CAPITAL PROJECT MANAGEMENT:** Oversee and administer all current and future capital projects. - Facilitate long-term planning by tracking and reporting on the capital needs. - Regularly communicate project issues and status to all key stakeholders. - Assist Director of Engineering in managing contractors, ensure schedules are met, tracking construction costs, and monitor the quality of the work. - Manage the Member experience around construction and related impact of services and amenities. ### **Benefits** • *BENEFITS** Omni Hotels & Resorts delivers more choice and flexibility when it comes to your benefits. Here is a snapshot of our comprehensive and competitive benefits package. • *HEALTH & WELLNESS** Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability. • *RETIREMENT & SAVINGS** 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount • *OMNI CIRCLE** Our nonprofit foundation that assist’s Omni associates who have experienced a disaster, hardship, or tragedy. • *TRAVEL & MEAL DISCOUNTS** Hotel Rooms, Food and Beverage, Spa, Retail, Transportation, Theme Parks, Preferred Access Tickets, and National Retailer Discounts • *UNIQUE PERKS** Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts • *PERSONAL & PROFESSIONAL DEVELOPMENT** Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance