Guest Services Supervisor

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine. The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life. Position Summary The Guest Services Supervisor supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark's Cabin, the central Guest Services hub, this role helps oversee daily Guest Services operations including the coordination, storage, delivery, and tracking of luggage, golf clubs, and other guest belongings. The position assists with transportation logistics, provides operational leadership for the Guest Services team, and ensures consistent service standards for guests throughout their stay. Essential Duties and Responsibilities Guest Interaction and Support Greet guests in a professional and welcoming mannerAssist with luggage handling and transportation needsProvide accurate information and personalized assistance to ensure a positive guest experienceServe as a resource for Guest Services Associates when addressing guest requests or service concerns Logistics and Coordination Coordinate the pickup, storage, and delivery of golf bags, luggage, and personal belongingsManage daily luggage check-ins and check-outsWork closely with Front Desk, Housekeeping, and other departments to ensure efficient operations Shuttle Dispatch and Transportation Support Assist in managing incoming transportation requestsCoordinate shuttle dispatch through the TrackMyShuttle app and two-way radiosSupport Guest Services Associates in maintaining organized and timely shuttle operations Rental and Activity Support Oversee guest rentals for bicycles, kayaks, paddle boards, and other recreational equipmentEnsure equipment is prepared and delivered in a timely mannerProvide guidance to staff on proper rental procedures and guest communication Shipsticks Coordination Oversee the creation of Shipsticks shipments for guestsEnsure accurate handling, labeling, and documentation of all shipmentsCoordinate pick-ups and drop-offs and assist staff with shipment questions when needed Operational Oversight Support the Guest Services Manager in daily operational leadership of the Guest Services teamProvide guidance and direction to Guest Services Associates during shiftsMaintain cleanliness and organization of the Guest Services areaMonitor inventory levels and communicate operational needsEnsure daily tasks and service standards are consistently met Qualifications Friendly, professional, and service-oriented demeanorStrong organizational and time management skillsEffective verbal communication skillsAbility to work efficiently in a fast-paced environmentStrong attention to detailAbility to work collaboratively within a team settingFlexibility to work early mornings, evenings, weekends, and holidays Cabin operating hours are 5:30 a.m. to 9:00 p.m., from mid-April through the end of October. Physical Requirements Must be able to: Read and write in EnglishCommunicate verbally with staff members with or without the use of two-way radiosGive and follow verbal and written instructionsVisually inspect work areasOperate vehicles and equipment for extended periodsPerform mathematical calculations involving fractions, decimals, and percentagesRetrieve, read, and interpret information from technical sourcesStand, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a timeLift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly Working Conditions Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs. Perks Golf PrivilegesRetail & Restaurant DiscountsEmployee Meal ProgramUniform Benefit ProvidedEmployee Assistance Program - Canopy Sand Valley LLC is an Equal Opportunity Employer We participate in E-Verify to confirm employment eligibility. #sandvalley We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.