Front Desk Attendant

Job Title: Front Desk Attendant Location: Rockaway River Country Club — Denville, NJ Employment Type: Full-time and part-time openings; year-round preferred Reports To: Club House Manager / Membership Director / Events Manager About Us: Rockaway River Country Club is a private, family-oriented club committed to outstanding member service, hospitality, and a welcoming atmosphere. Position Summary: We seek a professional, experienced Front Desk Attendant to be the first point of contact for members and guests. The ideal candidate has prior front-desk or guest services experience (club, hotel, or upscale hospitality), strong communication skills, and a polished, member-focused demeanor. Key Responsibilities: - Greet members and guests, manage check-ins/check-outs, and maintain a welcoming lobby presence - Answer multi-line phone system, respond to member inquiries, and route messages promptly - Manage daily reservations, tee times, guest passes, and logbook entries as directed - Process payments, maintain cash drawer, and complete end-of-shift reconciliations - Maintain accurate member records and assist with membership-related tasks - Coordinate with F&B, golf, and events teams to support service flow - Handle member concerns courteously and escalate to management when necessary - Keep the front desk area organized, stocked, and presentable - Assist with administrative tasks, filing, and light clerical duties as needed Qualifications: - 1–3+ years front desk, guest services, or member services experience (country club, hotel, or hospitality preferred) - Professional appearance and strong customer-service orientation - Proficient with reservation/POS systems, MS Office; experience with club management software a plus - Excellent verbal communication and interpersonal skills - Strong organizational skills and attention to detail - Ability to work flexible hours including weekends, early mornings, evenings, and holidays - Cash-handling experience and basic math skills - Valid driver’s license preferred Compensation & Benefits: - Competitive hourly wage plus tips where applicable - Paid time off, meal benefits; eligibility for health benefits depending on status - Opportunities for internal advancement and cross-training across club operations Rockaway River Country Club is an equal opportunity employer. We welcome candidates who are committed to high-quality member service.