Rockaway River Country Club · Denville, NJ
full timePosted 22 days ago
External listing
About the Role
Job Title: Front Desk Attendant
Location: Rockaway River Country Club — Denville, NJ
Employment Type: Full-time and part-time openings; year-round preferred
Reports To: Club House Manager / Membership Director / Events Manager
About Us:
Rockaway River Country Club is a private, family-oriented club committed to outstanding member service, hospitality, and a welcoming atmosphere.
Position Summary:
We seek a professional, experienced Front Desk Attendant to be the first point of contact for members and guests. The ideal candidate has prior front-desk or guest services experience (club, hotel, or upscale hospitality), strong communication skills, and a polished, member-focused demeanor.
Key Responsibilities:
- Greet members and guests, manage check-ins/check-outs, and maintain a welcoming lobby presence
- Answer multi-line phone system, respond to member inquiries, and route messages promptly
- Manage daily reservations, tee times, guest passes, and logbook entries as directed
- Process payments, maintain cash drawer, and complete end-of-shift reconciliations
- Maintain accurate member records and assist with membership-related tasks
- Coordinate with F&B, golf, and events teams to support service flow
- Handle member concerns courteously and escalate to management when necessary
- Keep the front desk area organized, stocked, and presentable
- Assist with administrative tasks, filing, and light clerical duties as needed
Qualifications:
- 1–3+ years front desk, guest services, or member services experience (country club, hotel, or hospitality preferred)
- Professional appearance and strong customer-service orientation
- Proficient with reservation/POS systems, MS Office; experience with club management software a plus
- Excellent verbal communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work flexible hours including weekends, early mornings, evenings, and holidays
- Cash-handling experience and basic math skills
- Valid driver’s license preferred
Compensation & Benefits:
- Competitive hourly wage plus tips where applicable
- Paid time off, meal benefits; eligibility for health benefits depending on status
- Opportunities for internal advancement and cross-training across club operations
Rockaway River Country Club is an equal opportunity employer. We welcome candidates who are committed to high-quality member service.