Head Golf Professional

## Key Role Overview The Head Golf Professional is responsible for promoting the game of golf and creating an exceptional experience for members and guests by overseeing pro-shop and golf operations, delivering high-quality instruction, and developing engaging programming. The role combines customer service, staff leadership, event management, and revenue-driving initiatives to enhance member satisfaction and club participation. ## What are the Key Responsibilities? - Deliver efficient and friendly customer service across all areas of the pro-shop, ensuring a welcoming and professional experience for members and guests. - Provide high-quality golf instruction to members and guests in accordance with Invited and PGA/LPGA standards. - Develop and promote a variety of golf clinics, private lessons, and programs for adults, juniors, and seniors. - Actively promote the game of golf and the club by maintaining a high standard of professionalism, service, and engagement. - Build strong relationships with members by leading or participating in committees, hosting clinics, offering personalized lessons, and playing rounds with members/guests. - Create and manage an annual golf calendar outlining activities and events designed to enhance the member experience. - Establish and achieve sales and instruction goals while ensuring compliance with company policies and procedures. - Develop, implement, and oversee golf revenue strategies, marketing initiatives, and net revenue plans in line with budgeting guidelines. - Supervise outside golf operations (marshals, starters, golf shop attendants) to ensure staff performance aligns with procedures and policies. - Lead and oversee golf shop operations by training, motivating staff, and conducting regular staff meetings. - Manage recruiting, hiring, performance evaluations, and development of golf operations staff. - Plan, promote, and execute tournaments and special golf events, coordinating across departments (e.g., Food & Beverage). - Oversee event promotion, scheduling, execution, and post-event wrap-up. - Ensure staff are properly trained and consistently follow club guidelines and procedures, including closing business functions. ## What are the Required Qualifications? - High school diploma or equivalent. - A minimum of 5 years of professional experience in golf operations and customer service. - PGA or LPGA Professional Certification (mandatory). ## What are the Preferred Qualifications? - A college degree in a related field. - Proven experience with direct financial management and budget responsibilities. - Proven ability to handle confidential company information and sensitive employee matters with discretion. - Commitment to upholding high ethical work standards. ## Compensation & Benefits - Salary range not specified. - Medical, dental, and vision coverage. - Life insurance. - Short-term and long-term disability insurance. - 401(k) retirement savings plan. - Generous paid time off and leave programs (time off as required by applicable law is also provided for part-time team members). ## Additional Information - Position located at Rolling Green Country Club in Arlington Heights, IL. - Full-time team members have access to the company benefits package; actual base pay is determined by skills, experience, education, location, and hours worked. - Invited is an Equal Employment Opportunity Employer. - The job posting outlines general requirements and is not a comprehensive list of duties; additional duties may be assigned as needed. - For full benefits details, visit invitedbenefits.com.