Retail Receiving Manager

Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life. Passionate – We love what we do and have fun doing it! Refined – We strive for excellence in our communication. Ownership – We are proactive and accountable in any task, challenge or opportunity presented to us. Mindful – We are present, patient, and aware so that we can best anticipate the needs of those around us. Innovative – We are eager and open to seek ways to improve Country Club life. Safe – We take responsibility for creating a safe environment. Empathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others. OVERVIEW: At Boca West Country Club, our mission is to fulfill our PROMISE to our employees, members, and guests by creating a reimagined Country Club life. We are passionate, refined, proactive, mindful, innovative, safe, and empathetic in everything we do. We are seeking a dedicated Retail Receiving Manager to oversee all retail receiving operations across our club’s retail outlets. This role is essential in ensuring the accurate, timely, and efficient receipt, processing, and distribution of approximately $3.5 million worth of merchandise annually, in a refined, customer-focused retail environment. Key Focus: Receive, ticket, and distribute merchandise efficiently and accurately Maintain high standards of organization and accountability Support seamless retail operations that elevate the club experience ESSENTIAL DUTIES AND RESPONSIBILITIES: Receiving & Merchandise Management Oversee daily receipt, inspection, and verification of all incoming retail merchandise Ensure all received items are accurately matched against purchase orders, packing slips, and invoices Ticket, label, and organize merchandise according to club standards Support the proper storage and flow of merchandise to retail outlets, ensuring timely distribution Conduct regular inventory counts, cycle counts, and reconcile discrepancies Vendor & Retail Collaboration Act as the primary liaison with vendors and retail buyers regarding shipment status, damages, or shortages Communicate proactively to resolve receiving issues swiftly, ensuring product availability and guest satisfaction Support retail teams in replenishment and visual merchandising needs Financial & Administrative Oversight Collaborate with Finance to process invoices accurately and support audit readiness Maintain organized records of receiving documentation, inventory movements, and compliance files Assist with month-end inventory reporting and reconciliation processes Team Leadership & Process Enhancement Lead and develop the receiving team, fostering a culture of accountability, excellence, and service Train staff on receiving procedures, inventory systems, safety protocols, and customer service standards Continuously seek opportunities to improve processes, accuracy, and operational efficiency Safety & Compliance Ensure a clean, safe, and organized receiving environment aligning with club standards Enforce safety protocols and regulatory compliance Report hazards or operational concerns promptly to management COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Strong organizational and inventory management skills Attention to detail and accuracy in documentation and inventory tracking Leadership and team development capabilities Effective communication and vendor relationship management Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and process-improvement mindset Professionalism, accountability, and discretion EDUCATION, EXPERIENCE, and TRAINING: Associate’s or Bachelor’s degree in Business, Retail, Hospitality, or related field preferred 3-5 years of experience in retail receiving, inventory control, or luxury retail environment Prior supervisory or team leadership experience Familiarity with inventory management and POS systems (FoodTrak, BirchStreet, Cedar Creek, etc.) Experience within private clubs, hospitality, or luxury retail settings is a plus COMPUTER SKILLS Microsoft Office Suite Inventory management and purchasing systems FoodTrak, Cedar Creek, BirchStreet, or related systems preferred PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standing, walking, bending, and lifting for extended periods. Ability to lift moderate weights and perform physical tasks safely. Flexible schedule to accommodate delivery times and stock needs. WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Primarily within the Receiving area and retail storage areas. May involve some outdoor or on-site activities related to stock movement. Standing for extended periods during shift. Lifting and moving heavy items regularly. Exposure to shipping and receiving areas, which may involve noise, dust, or other environmental factors.