Head Golf Professional

The Shell Point PGA Head Golf Professional will report to the Shell Point Director of Golf and is responsible for the day-to-day golf operations, staff leadership, member/player experience, and instructional programming. The PGA Head Golf Professional serves as the operational leader responsible for delivering an exceptional day-to-day golf experience and ensuring the golf department runs smoothly. Daily Golf Operations - Oversee daily golf shop operations and ensure exceptional customer service. - Manage tee sheet operations, pace of play, and the resident/member experiences. - Coordinate daily play with golf course maintenance staff. - Ensure compliance with Shell Point policies/standards and safety procedures. Staff Leadership - Recruit, hire, train, supervise, schedule, and evaluate; golf shop staff, starters, and rangers. - Conduct regular staff meetings and training sessions. - Foster a positive, professional, and service-oriented team culture. - Assist with employee performance management and development. Member and Guest Experience - Build strong relationships with members and guests. - Address concerns, resolve complaints, and ensure high satisfaction levels. - Welcome new members and help integrate them into club activities. - Maintain a visible presence around the golf facility. Tournament and Event Management - Plan, organize, and execute tournaments, leagues, member events, and corporate outings. - Prepare tournament materials, pairings, scoring, and results. - Coordinate food and beverage, maintenance, and outside vendors for events. - Ensure tournaments run efficiently and professionally. Golf Instruction - Provide private and group instruction. - Develop junior golf, ladies', beginner, and player development programs. - Conduct clinics and golf schools. - Promote instructional services and grow participation. Merchandising and Retail - Assist with golf shop merchandising and product selection. - Monitor inventory levels and coordinate ordering. - Maintain attractive displays and merchandising standards. - Help achieve retail sales goals. Administrative Duties - Maintain handicap services and tournament software. - Prepare reports related to rounds, revenue, instruction, and events. - Manage lesson scheduling and billing. - Ensure accurate recordkeeping and compliance with club policies. Financial Responsibilities - Help manage departmental budgets. - Monitor labor costs and scheduling efficiency. - Support revenue growth through instruction, merchandising, and programming. - Review daily sales and operational reports.