Pro Shop Team Member - Westlake Country Club

Job DescriptionJob DescriptionPRO SHOP TEAM MEMBER – Westlake Country Club WLCC SFM, LLC LOCATION: Jackson, NJ DEPARTMENT: OPERATIONS REPORTS TO: HEAD GOLF PROFESSIONAL STATUS: PART-TIME ABOUT THE COMPANY: Westlake Country Club is a premier golf and entertainment destination focused on improving the health and economic vitality of Jackson, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Westlake Country Club is managed by SFC GOLF, LLC, a Sports Facilities Companies (SFC) Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The Pro Shop Team Member is responsible for greeting and welcoming members and their guests. This position is the first point of contact between guests and the facility. Individuals are expected to maintain a pleasant and friendly demeanor with everyone. PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Answering inquiries and providing excellent customer service Proper use of courts and point of sale software All opening and/or closing dutiesAnswer the phone promptly and politely, take reservations, direct calls to appropriate areas, deliver messages, etc.Assist members regarding scheduling and facility policiesAssist tennis coordinator with daily tasksMaintain organized displays and desk areaMaintain clean indoor and outdoor seating areasMINIMUM QUALIFICATIONS: Ability to work with a wide variety of ages from pre-school thru adultFlexible work schedule (e.g. nights, weekends, holidays) Excellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task and prioritizeAbility to remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, and fellow team membersMust work well with othersMust take personal initiative for the betterment of the team and facilityCommitment to the safety and wellbeing of othersMust be 18 years of age or olderWORKING CONDITIONS AND PHYSICAL DEMANDS: Must be able to lift 40 pounds waist highWill be required to stand for extended periods of timeAble to enter information on computersMust comply with safety and health code standardsFacility has intermittent noiseMust wear proper uniformAble to run/walk as neededPREFERRED: Golf experienceCustomer service experienceCash handling experience Job Posted by ApplicantPro