Assistant Golf Course Manager

Overview Assists with the administration, daily operations, golf play, and special events at the Blacklick Woods Golf Course. Example of Duties Customer Relations & Communication Delivers exceptional customer service by providing detailed information regarding Blacklick Woods Golf Course and the District. Establishes and maintains positive public relations with golfers and the general public; professionally resolves inquiries and complaints while promoting Metro Parks. Facilitates regular communication with all staff members to foster a positive, collaborative environment for both employees and guests. Golf Operations & Programming Manages and facilitates weekly leagues, serving as the primary point of contact to ensure smooth operations. Consults with players, tournament organizers, and external parties, utilizing deep golf industry knowledge to provide expert guidance. Oversees the booking, administration, and execution of daily play, tournaments, group outings, and special events. Maintains the handicap system and oversees internet tee-time scheduling. Conducts Metro Parks’ instructional lessons, classes, and clinics. Facility & Retail Management Operates Point-of-Sale (POS) and computer systems to manage merchandise sales, golf services, and reservations. Directs inventory control and merchandise displays; prepares and maintains accurate records for the Pro Shop and rental facilities. Inspects the golf course and facilities daily to ensure optimal playing conditions; reports any maintenance or safety concerns to the Golf Course Manager. Collaborates on the creation of promotional and marketing materials to increase course visibility. Staffing & Administration Supervises daily staff functions and assists with the recruitment, onboarding, and training of new team members. Prepares performance evaluations for part-time and seasonal staff under the direction of the Golf Course Manager. Supports the budgeting process and performs special projects or other related duties as assigned. Ensures Compliance: Enforces all rules and regulations, follows safety protocols, maintains required certifications, and attends professional development seminars. Experience Required Associate Degree in Business or Golf Course Management, or any combination of education and experience in golf course or retail including customer service, point of sales systems, inventory control, etc. Ability to deal with a high volume of customers efficiently, courteously, and professionally. Computer skills and familiarity with a point of sale system, entering items for inventory, pricing and sales required. Significant knowledge of the game of golf, golfing merchandise and equipment, inventory control, supervision, safety practices and procedures, and public relations preferred. Experience in Pro Shop operations preferred. Possession of a current PGA membership card or working towards PGA status preferred. Essential Responsibilities Team-Oriented Works on a team. Outstanding customer service, communications and interpersonal skills. Attendance Being present at work is an essential function of the position. Language Skills Ability to communicate professionally and courteously on a daily basis with coworkers, golfers, vendors, volunteers and the general public. Ability to accurately communicate in writing. Ability to recognize and understand non-verbal symbols and cues. Communication occurs daily. Mathematical Skills Strong knowledge of basic mathematics; ability to deal with symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections. Ability to add, subtract, multiply and divide. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to make decisions about play in absence of Golf Course Manager/Professional; ability to make decisions and respond to employee and customer questions, requests and concerns, etc. Technology Skills Demonstrated experience using computers, web-based programs, payroll and budgeting software, email, internet, intranet, Microsoft Office products, Adobe, scanners, office and personal printers, multi-line phone systems, and basic office equipment. Licenses, Registrations Must be bondable. Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy. Possession of valid standard first aid card and CPR cards within six (6) months of employment. Physical Demands While performing the duties of this job, the employee is regularly required to sit/stand for prolonged periods of time, walk/move, talk and hear, etc. The employee is required to use hands and fingers to use computer and cash register, calculator, computer, file paperwork, etc.; lift supplies of approximately 50 pounds without assistance. Work Environment While performing the regular duties of this job, the employee regularly works in the Pro Shop and Banquet Facilities. The noise level in the work environment is usually moderate. Employee is required to travel to the District Office and other parks for meetings, training, etc. While on the golf course employee works with and around basic chemicals, fertilizers, pesticides, and herbicides. Work Hours Employee must be prepared to work flexibles schedules, including evenings, weekends, and/or holidays as required. Any Additional Information Ability to prepare and maintain accurate records; develop and maintain effective working relationships with associates, other professionals, and the general public. Supervision Received: Golf Course Manager Given: All proshop and banquent facility staff. FLSA Status Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time. Internal policies regarding compensatory time may apply. Core Values Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off. Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols. Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner. Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals. Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges. Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed. Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors. Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet expectations. Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public. Benefits Full-time benefits include: Medical Dental Vision EAP (Employee Assistance Program) Life Insurance Supplemental Life Insurance for Employee, Spouse, Children Vacation Leave Personal Leave Sick Leave Bereavement Leave 8 Paid Holidays Tuition Reimbursement Uniforms for specified positions Agency paid training & conferences Ohio Public Employees Retirement System Deferred Compensation Programs