About the Role
Purpose
Manages golf course operations including Pro Shop, Banquet Facilities, golf courses, and practice facilities; promotes facilities and conducts lessons and classes; ensures courses are operated in a manner consistent with the rules, regulations, and overall policies established by the Board of Park Commissioners and the Executive Director.
Example of Duties
Plans, directs, and coordinates the operation and maintenance of the golf courses in accordance with Park District rules and regulations.
Supervises Golf Course Superintendent, Assistant Golf Course Manager; oversees the supervision of Part-time Generalists, volunteers, etc.; schedules, assigns, and inspects work; recommends hiring, and discipline; motivates assigned personnel; evaluates performance, approves leave requests, recommends training, reviews and resolves employee concerns, helps determine work priorities and assures that personnel and equipment are fully utilized.
Makes recommendations regarding rules, regulations, and operational policies.
Developments and manages the golf course budget; reviews expenditures and receipts; ensures facilities are operated within budget limitations.
Maintains the golf course's Audubon certification as a Cooperative Sanctuary for the comprehensive environmental management and protection of wildlife habitats.
Conducts daily inspections of golf courses and associated facilities to ensure effectiveness of operations and maintenance programs.
Makes recommendations regarding capital improvement projects and fee structure.
Coordinates golf course and associated facility purchasing activities; meets with vendors and sales representatives to review merchandise, equipment, tools, and other purchasing needs.
Assists with the development of specifications for the purchase of equipment; ensures receipt of all items purchased; maintains inventory of merchandise; prepares periodic reports on inventory, purchases, etc.
Establishes and maintains effective public relations with golfers and the general public; receives and responds to inquiries and complaints; promotes the Park District through public contact.
Manages and facilitates golf leagues, school golf, and outings.
Manages food and beverage services for the golf course, including ordering, inventory management, control, and display.
Oversees banquet facility operations, including scheduling, setup, customer relations, etc.
Oversees building and facility maintenance for the clubhouse, pro shop, and restrooms.
Performs related administrative duties (e.g., prepares budget requests, reports, schedules; initiates purchasing of materials and supplies).
Ensures safety of patrons and visitors.
Performs special projects and related duties as required or assigned.
Qualifications
Education/Experience: Associate degree in business or golf course management or any combination of education and experience in retail including customer service, credit card approval, cash register operation, inventory control, etc. Possession of a current PGA membership or working towards PGA status preferred. Ability to deal with a high volume of customers efficiently, courteously, and professionally. Experience in Pro Shop operations preferred. Significant knowledge of the game of golf, golfing merchandise and equipment, inventory control, supervision, safety practices and procedures, and public relations. Must have excellent computer skills and familiarity with a point of sale system, entering items for inventory, pricing and sales.
Team-Oriented
Works on a team. Outstanding customer service, communications and interpersonal skills.
Attendance
Being present at work is an essential function of the position.
Language Skills: Ability to communicate professionally and courteously on a daily basis with coworkers, golfers, vendors, volunteers and the general public. Ability to accurately communicate in writing. Ability to recognize and understand non-verbal symbols and cues. Communication occurs daily.
Mathematical Skills: Good knowledge of basic mathematics; ability to deal with symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections. Ability to add, subtract, multiply and divide.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions; ability to make decisions about play in absence of Golf Course Manager/Professional; ability to make decisions and respond to employee and customer questions, requests and concerns, etc.
Technology Skills
Demonstrated experience using computers, web-based programs, payroll and budgeting software, email, internet, intranet, postage machine, Microsoft Office products, Adobe, fax machines, scanners, office and personal printers, multi-line phone systems, and basic office equipment.
Licenses, Registrations: Must be bondable. Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy. Possession of valid standard first aid card and CPR cards within six (6) months of employment. May be required to possess a valid Class A PGA card
Physical Demands: While performing the duties of this job, the employee is regularly required to sit/stand for prolonged periods of time, walk/move, talk and hear, etc. The employee is required to use hands and fingers to use computer and cash register, calculator, computer, file paperwork, etc.; lift supplies of approximately 30 pounds without assistance.
Work Environment: While performing the regular duties of this job, the employee regularly works in the Pro Shop/Banquet Facility/Kitchen.
Work Hours: Includes evenings, weekends and holidays.
Any Additional Information: Ability to prepare and maintain accurate records; develop and maintain effective working relationships with associates, other professionals, and the general public.
Other Information
The above Description represents the essential and most significant duties of this position. It is not intended to exclude other work duties, assignments and responsibilities not mentioned herein.
Columbus and Franklin County Metro Parks has a longstanding commitment to provide a safe, quality-oriented and productive work environment. Alcohol and drug abuse poses a threat to the health and safety of Columbus and Franklin County Metro Parks' employees and to the security of the organization's equipment and facilities. For these reasons, Columbus and Franklin County Metro Parks is committed to maintaining a drug and alcohol-free work environment.
Supervision
Received: Manager of Park Operations
Given: All Golf Course Staff and Volunteers
FLSA Status
Given the nature of this classification's duties/responsibilities, it has been designated as Exempt under the governing Fair Labor Standards Act and, therefore, is not entitled to formal overtime compensation and/or formal compensatory time. Internal policies regarding compensatory time may apply.
Core Values
Attendance: Is at work as scheduled; reports to work on time; follows proper procedures for requesting leave or calling off.
Policies & Procedures: Follows established policies and procedures; inquires of supervisor if unclear on policy/procedure, includes following safety policies, procedures and protocols.
Professionalism: Handles the responsibilities of the position in an effective manner; maintains integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers; offers differing points of view in an acceptable manner.
Team Player: Supports other members of the organization in accomplishing their goals and projects; recognizes and credits others for their contribution in achieving goals.
Positive Attitude: Supports Metro Parks established priorities at all times; cultivates team environment; exhibits enthusiasm while carrying out responsibilities; looks for solutions to work conflicts and challenges.
Productivity: Thoroughly completes work in a timely manner; organizes and plans assignments well or follows supervisory instructions well with little explanation; follows-up as needed.
Quality: Demonstrates technical competence, meets job expectations; completes assignments with few errors.
Initiative: Does not wait to be told what to do; appropriately makes suggestions for improvements; does not hesitate when things do not go according to routine and quickly adjust to meet exceptions.
Interpersonal Communication: Interacts with others with tact and courtesy; communicates clearly and effectively; shares information with supervisor or coworkers to achieve goals; responsive to the public.