Bistro Server

SUMMARY: The Bistro server is responsible for being the face of our Bistro food and beverage service and responsible for our members’ experiences. Food server responsibilities include ensuring the pool deck and service areas are clean, well-stocked and ready for service always, presenting menus and serving food and beverages. You need to be quick on your feet (literally and metaphorically) and have a polite, professional, and friendly attitude. If you enjoy talking to people and thrive in a fast-paced workplace, we would like to meet you. Your goal will be to provide high-quality service for our membership and their guests. RESPONSIBILITIES: • Works all shifts in the outdoor weather around the pool areas for shifts up to 8 hours • High customer service and attention to each member making sure to acknowledge each member within 30 seconds of reaching the server’s designated area, being available to take initial orders within 2 minutes, and continuously following up with the member throughout their visit • Anticipates any requests from members before they are made, with a smile • Drives sales by memorizing all food and drink menus for ingredients and options available • Learns member names and food and drink preferences whenever possible • Works diligently and communicates efficiently with other Food and Beverage staff to help coordinate member orders for food from the kitchen • Keeps track of number of drinks served per customer – ensures that they do not exceed the allotted number of drinks • Evaluates members to determine if they have reached their limit and if they are capable of driving • May at times be asked to support special events within Club • Maintains clean, organized and visually appealing areas in and around all food + drink outlets • Moves throughout the shift with purpose • Attends to all members and/or guests • Complies with the Club’s employee handbook manual, departmental policies and procedures and with all applicable federal and state employment laws • Other duties as assigned by management QUALIFICATIONS: • Must be 16 years of age or older • High School Diploma or equivalent required • Mandatory in-house server training • Minimum of 1-2 years of customer service experience is preferred • Prior experience as a server/bartender is preferred • Basic knowledge of beer, wine and spirits and of general drink recipes strongly preferred • Impeccable grooming and professional appearance and demeanor • Excellent customer service and strong communications skills • Outgoing and friendly personality with lots of self-confidence • Sense of urgency, ability to work with focus independently and strong work ethic • Ability to use computers and related technology efficiently • Time management and organization skills: ability to multitask in fast paced environment • Judgment and problem-solving skills • Attentive to detail • Ability to stand, walk, stoop during entire shift • Continuously reach, bend, lift, carry and stoop • Frequently wash hands • Regular and predictable attendance is required • Ability to move or lift as much as 20 pounds • Ability to communicate well both verbally and in written form PHYSICAL AND ENVIRONMENTAL DEMANDS: • Operates in and around pool area in extreme weather conditions walking and standing • Required to work both in and outside in high heat summer temperatures • Working in around lots of people where noise levels can be excessive • Flexible and changing working hours – must be available per business needs • Schedule will vary based on weather and the needs of the business, particularly for special events, promotions, etc. • Hazard may include, but are not limited to: slipping and tripping