Golf Operations - Guest Services Associate

Description: I. Position Golf Operations & Guest Services Associate II. Classification Part-Time Seasonal, Hourly, Non-Exempt Full-Time Seasonal, Hourly, Non-Exempt III. Job Purpose Provide optimal customer service and hospitality to Erin Hills Guests. Attempt to anticipate and fulfill guest needs in a variety of responsibilities as assigned which may include Bag Drop, Valet, Practice Facility, Locker Room and/or Houseman Service. All by enhancing our customers’ satisfaction and incorporating the Erin Hills Mission Statement goals. Requirements: IV. Areas Of Responsibility Greeter/ Houseman/ Valet/ Practice Facility/ Bag Drop/ Locker Room • Greeting all overnight guests - assisting with luggage and valet service. • Greeting all golfing guests - assisting with golf bags, caddies, directions & parking. • Managing the Practice facility and the Drumlin putting course. • Moving & tracking luggage for overnight guests – arriving and departing. • Stocking and maintenance of the locker rooms on property. • Preparing guests luggage, golf clubs, and vehicles for departure. • All other tasks defined in golf operations handbook and by MOD. V. Qualifications • Will be expected to have a clean appearance while on property, including uniform. • Position requires ability to stand/walk for extended periods of time. • Prior experience in the golf or club industry is preferred. • Be able to lift up to 50 lbs. on a daily basis. VI. Reports to: Director of Golf & Lodging Guest Services Manager