Racquets Front Desk Staff

Description Position Title: Racquets Front Desk Staff Department: Racquets Location: Hillwood Country Club, Nashville, TN Reports To: Facilities & Staffing Director Supervises: None Employment States: Full-Time & Part-Time FLSA Status: Non-Exempt Effective Date: March 31, 2025 Position Overview Maintain a professional and welcoming environment by being responsible for greeting and welcoming members and guests, answering phone calls, managing court reservations, checking guests in and out, handling inquiries, processing payments, and performing various administrative tasks. Essentially serving as the first point of contact to the Racquets Department. Essential Duties and Responsibilities · Greeting members and guests as they enter the facility · Direct members and guests to reserved courts · Answer questions and resolve issues raised · Understand the club systems and policies to reserve courts and reserve spots for clinics/events · Manage court cancellations · Answer all incoming calls · Responsible for all retail sales during shift · Keep items in pro shop stocked and inventory up-to-date · Maintaining a neat and orderly pro shop and desk area · Opening or Closing courts and pro shop · Willing to assist with court maintenance and cleaning the facility when needs be Qualifications Minimum Qualifications (Knowledge, Skills, and Abilities) · Excellent communication skills · Strong interpersonal skills to interact effectively with members, staff, and guests · Ability to multitask and prioritize tasks efficiently · Strong organizational skills to manage schedules and information accurately · Proficiency with computer systems and office software Shifts Available · 7am-2pm Compensation and Benefits: Health benefits, 401(k), and other club perks