Housekeeping Team Lead

Description: I. Job Description Job purpose of Housekeeping Supervisor is to supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses with Erin Hills Golf Course while working tandem with a second Housekeeping Supervisor. II. Classification Part-Time Seasonal, Hourly, Non-Exempt III. Areas of Responsibilities • The Lodge; Cottages; Village Clubhouse; (all non-kitchen areas) • Laundry/Linen storage area (Lodge & Village Clubhouse) • Continually seeks to develop housekeeping policies and procedures to improve the current operation • Assists in the training and development of all housekeeping associates • On Course Bathrooms (Halfway House, House on 13, & Bathroom on 3) IV. Primary Responsibilities Housekeeping Staff • Assist in developing weekly housekeeping schedule • Adjust schedule daily based on guest room bookings • Assist in preparing and conducting 30 day and 60 day performance reviews Quality Assurance • Monitors and inspects all furniture, rooms, supplies and general appearance of rooms to • ensure all is up to Erin Hills’ standards. • Assists in the training and development of all housekeeping associates. • Monitors guest complaints and takes corrective action when necessary. • Inspects property daily to ensure that cleanliness meets Erin Hills standards • All Housekeeping areas kept clean and properly organized Inventory Control • Receives and confirms deliveries of supplies and services. Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments. • Month end inventory count submit to Director of Hospitality • Submit order forms to Director of Hospitality with proper notice. Laundry Control • Assisting in efforts to ensure laundry deliveries are on time and correct • Informing Property Manager to any issues that need immediate attention. Requirements: IV. Physical Requirements • Apply physical dexterity with some bending, stretching, reaching, holding and carrying • Lift up to 50 lbs on a daily basis • Stand and walk for most of a work day, sometimes on uneven surfaces V. Personal Qualifications • Genuine customer service skills • Ability to work independently • Ability to work as part of a team. VI. Reports to: Lodging Manager