Marketing & Golf Operations Coordinator

Job Title: Marketing & Golf Operations Coordinator Department: Golf Operations Supervisor General Manager/Head Professional FLSA Status Non-Exempt Effective Date: June 1, 2026 Compensation: $35,000 annually plus up to an additional $5,000 in performance-based bonuses Schedule: Sunday through Thursday SUMMARY The Marketing & Golf Operations Coordinator is a hybrid role responsible for supporting daily golf operations, executing marketing initiatives, and serving as a key administrative assistant to the General Manager. This position plays a critical role in delivering exceptional customer service while ensuring consistent communication, accurate billing support, and strong brand presence across all platforms. This individual will act as a go-to resource for members and guests—answering questions related to billing, memberships, policies, and procedures—while also driving engagement through marketing and social media efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. Golf Operations & Pro Shop Assist with daily pro shop operations including opening/closing procedures Utilize Point-of-Sale (POS) system for transactions, tee sheet management, and reporting Ensure all guests are properly checked in with accurate customer profiles Provide high-level customer service to members and guests Answer questions regarding: Membership billing and statements Club policies and procedures Rates, programs, and promotions Help manage tee sheet accuracy, player check-ins, and daily flow of play Support tournaments, events, and leagues as needed Maintain cleanliness and organization of the pro shop Marketing & Content Creation Create and publish engaging content across Facebook, Instagram, TikTok, and YouTube Capture on-site photo and video content of daily operations, events, and course conditions Assist in promoting: Tournaments and events Membership programs Specials and promotions Write captions, emails, and marketing copy aligned with brand voice Assist in email campaign scheduling and execution Monitor trends and implement relevant content strategies Track and report performance metrics (engagement, reach, growth) Administrative & Assistant Responsibilities Serve as a direct support role to the General Manager Assist with internal communications and staff coordination Help manage schedules, meetings, and operational follow-ups Maintain knowledge of all club programs, policies, and procedures Assist with billing inquiries and ensure members understand payment processes Support organization of marketing campaigns, sponsorships, and special initiatives SUPERVISORY RESPONSIBILITIES Assist in guiding part-time staff and outside service personnel Support training and onboarding of new employees Help enforce policies, procedures, and service standards COMPETENCIES To perform the job successfully, an individual should demonstrate: Customer Service Excellence – Provides prompt, knowledgeable, and friendly service Communication Skills – Clear, professional verbal and written communication Marketing Creativity – Ability to create engaging and effective content Problem Solving – Resolves issues quickly and professionally Dependability – Reliable and accountable in a fast-paced environment Initiative – Takes ownership and anticipates needs Adaptability – Comfortable shifting between operations, marketing, and admin tasks Organization – Strong time management and prioritization skills Teamwork – Works collaboratively to support overall club success QUALIFICATIONS Education and/or Experience High school diploma required; college coursework in Marketing, Business, or Communications preferred Experience in golf operations, hospitality, or customer service preferred Experience with social media content creation and marketing tools is a plus SKILLS & ABILITIES Strong understanding of social media platforms and trends Comfortable using POS systems and basic reporting tools Ability to handle customer billing and account-related questions with confidence Proficient in Microsoft Office / Google Workspace Experience with tools such as Canva, CapCut, or Adobe Creative Suite preferred Ability to work independently and take direction LANGUAGE SKILLS Ability to effectively communicate with members, guests, and staff. Ability to read and interpret documents such as policies, procedures, and reports. MATHEMATICAL SKILLS Ability to perform basic financial calculations including billing, percentages, and daily reporting. PHYSICAL DEMANDS Regularly required to stand, walk, and interact with customers Ability to lift up to 25 pounds regularly and up to 50 pounds occasionally Ability to work both indoors and outdoors in varying weather conditions WORK ENVIRONMENT Fast-paced, customer-facing environment Frequent outdoor exposure on the golf course Highly interactive role requiring multitasking and adaptability WHY THIS ROLE MATTERS This position is critical to bridging operations, marketing, and member experience. The right candidate will help elevate the club’s brand, improve communication, and ensure a seamless experience for both members and guests. Pay: $35,000.00 - $40,000.00 per year Education: Associate (Preferred) Experience: Marketing: 2 years (Preferred) Language: English (Required) Location: Leesburg, FL 34748 (Preferred) Ability to Commute: Leesburg, FL 34748 (Preferred) Work Location: In person