Golf Pro Shop Service Agent (Seasonal)

SUMMARY This position is responsible for checking in golfers, answering the phones, making tee time reservations, and assisting with pro shop retail sales. ESSENTIAL DUTIES AND RESPONSIBILITIES Greet golfers and other guests as they enter the Pro ShopProject a pleasant attitude to all guests, members and fellow performersUse of computer to check-in golfers on the electronic tee sheet (EZ Links)Check-in golfers and other guests at the register using Point of Sale software (Abacus 21)Be familiar with the Pro Shop retail items and help the guests on the Sales floorResponsible for handling cash, credit cards, room charges, gift certificates and member chargesPromote other areas of the Resort including Spa, Retail, Rooms, Food and Beverage, etc…Communicate with the Maintenance crew daily on conditions and golf car restrictionsCommunicate with Starters and Player Assistants on additions to tee sheet and other itemsPolitely answer phones within three ringsProperly book tee times on EZ LinksKeep the Pro Shop clean and in orderComplete all assignments requested of youMust follow proper grooming and dress standards set forth by GTRS Employee HandbookMaintain open line of communication with SupervisorUse computer to complete End-of-Day reports and perform daily cash dropsMust understand and abide by environmental practices of the Resort.Any other duties deemed appropriate by the Director of Golf Operations EDUCATION/EXPERIENCE Previous knowledge of golf course operations and etiquette preferred. Customer service, and cashier experience helpful. OTHER SKILLS AND ABILITIES Good knowledge and experience using computer. Prior experience with Microsoft Excel is helpful. Must be able to communicate well with others. SUPERVISORY RESPONSIBILITIES (If applicable) Not applicable. TYPICAL PHYSICAL DEMANDS Required to stand for long periods of time. Occasional lifting of items up to 50lbs may be necessary. TYPICAL MENTAL DEMANDS May encounter customer complaints, long lines of people checking in, and high levels of phone calls. Must be able to handle these situations with tact and professionalism. WORKING CONDITIONS Working inside the vast majority of the time. Hours anywhere from 6:00 am until 10:00 pm. Must be able to work in a fast paced environment. COMMENTS Native American Preference will apply. Must be able to pass a background investigation and an Oral Drug Screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.