Club Concierge - Apply Now!

Invited is a leading company in the hospitality and service industry, known for its commitment to building relationships and enriching the lives of its members, guests, and more than 17,000 employees. Founded in 1957, Invited has grown to become the largest owner and operator of private clubs nationwide. The company oversees more than 130 country clubs, city clubs, and athletic clubs, each offering world-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Invited prides itself on fostering an inclusive and supportive team environment where employees are encouraged to contribute to the success and vibrancy of the club community. The company’s culture revolves around values that prioritize member satisfaction and exceptional experiences, making it an inspiring place to work for those passionate about hospitality and service excellence. The Concierge role at Invited is a vital position within the Member Experience team, responsible for enhancing the overall satisfaction of club members through personalized service and meaningful connections. This role centers on managing communications, including phone calls, reservations, and emails, ensuring that all inquiries are addressed promptly and professionally. The Concierge serves as the primary liaison between members and the club, creating outstanding impressions with warm welcomes and fond farewells. The role involves promoting club events and services, supporting social media and member communications, and conducting outreach initiatives aimed at engaging new and at-risk members to boost retention. Responsibilities also include managing reservations for dining and club programs, facilitating event registration and follow-ups, and maintaining accurate member profiles and records using systems such as M360 and MemberFirst. Success in this position requires a service-oriented mindset, attention to detail, and a genuine desire to make every member feel valued and appreciated. The Concierge embodies the club’s commitment to its values of Warm Welcomes, Magic Moments, and Fond Farewells, ensuring that every interaction contributes to an exceptional member experience. This role operates under the direct supervision of the Member Experience Director and requires working in a dynamic, fast-paced environment with a focus on professionalism, teamwork, and continuous improvement. The Concierge also assists with maintaining the club’s welcoming environment, ensuring that all public and workspaces are clean, organized, and fully stocked. Invited offers a comprehensive compensation and benefits package, reflective of its commitment to employee well-being. While the exact salary depends on factors such as experience, skills, education, and location, full-time team members at Invited are eligible for a robust suite of benefits, including medical, dental, and vision coverage, life insurance, disability insurance, a 401(k) retirement savings plan, and generous paid time off. The company values its employees’ professional growth and encourages ongoing development and certification relevant to their roles. Joining Invited as a Concierge means becoming part of an esteemed organization with a rich history of excellence in private club management. It is an opportunity to contribute to a vibrant community focused on delivering premium hospitality services while enjoying the support and rewards provided by a well-established employer in the hospitality sector. Candidates with a positive attitude, strong communication skills, and a passion for customer service will find this role both challenging and rewarding, serving as an integral part of the team dedicated to making every member’s experience at the club unforgettable. • High school diploma or equivalent • Minimum of 1 year experience in hospitality or customer-facing role • Service-oriented mindset • Friendly and personable with positive attitude • Professional and welcoming phone demeanor • Positive attitude with collaborative team spirit • Ability to stand and walk for extended periods • Ability to work in varying environments • Capability to climb, squat, kneel, reach, grasp, twist, bend, and fold/unfold • Effective communication including talking and hearing OysterLink is built for hospitality recruitment.