About the Role
### **Overview**
• *Associate Golf Professional **
• *Job Description**
• *Position Concept**
The Associate Golf Professional is an active member of the Golf Management Team. This position is responsible for the daily, hands-on operation of the golf shop and golf operations while working collaboratively with all departments. The role requires a strong on-the-floor presence, direct interaction with members and guests, and active participation in daily golf operations.
• *Supervised By: **Director of Golf
• *The Position Supervises:**
- Outside Service Staff
- Starters / Marshals
- Merchandise (Inventory, Ordering, Display, Receiving)
- Tournaments & Events
### **Specific Responsibilities**
• *Golf Operations Management**
- Actively work the tee sheet, reservation system, and daily starting operations
- Serve as a visible presence in the golf shop, and on the course to monitor pace of play and address issues in real time
- Personally assist with check-in, guest services, and member interactions during peak times
- Track, verify, and reconcile all daily play, green fees, golf cars, bag storage, locker usage, handicap fees, and related charges
- Assist with daily cash handling, POS transactions, and end-of-day reconciliations
- Actively oversee and assist with golf car staging, rotation, cleanliness, and basic maintenance reporting
- Work directly with outside services to ensure smooth daily flow of play
- Support daily operations of the practice facility, including setup, cleanliness, and guest assistance
- Ensure proper storage, handling, cleaning, and security of all golf equipment
- Actively build, maintain, and utilize the customer database through direct interaction and observation
• *Retail & Golf Shop Management**
- Work regular shifts behind the golf shop counter assisting members and guests
- Participate directly in merchandising, receiving, tagging, stocking, and displaying inventory
- Maintain a profitable and well-organized retail operation aligned with the club’s mission
- Assist in buying decisions, vendor coordination, and seasonal purchasing strategies
- Conduct physical inventories and cycle counts alongside staff
- Ensure proper use of POS systems for sales, inventory control, and reporting
- Train staff through daily side-by-side coaching rather than classroom-only instruction
- Actively engage customers to drive sales, fittings, special orders, and member requests
- Maintain an attractive, clean, and welcoming appearance in and around the golf shop
- Track member preferences including sizes, brands, spending history, and key dates
• *Golf Administration & Staff Leadership**
- Attend and actively contribute to management and staff meetings
- Assist in updating and enforcing golf shop policies, procedures, and job descriptions
- Ensure safety standards and procedures are followed daily and in compliance with OSHA requirements
- Assist with newsletters, promotional materials, signage, and member communications
- Enforce facility policies consistently while maintaining a service-focused culture
- Maintain regular written and verbal communication with the Director of Golf regarding operations, staffing, member feedback, and improvements
• *Facility & Interdepartmental Responsibilities**
- Work closely with all department heads to ensure smooth daily operations
- Maintain an active working relationship with the Golf Course Superintendent, providing real-time feedback on course conditions, playability, and tournament setup
- Assist the Director of Golf with new member engagement, tours, and onboarding
- Actively support tournament operations including setup, scoring, staffing, and execution
- Coordinate directly with Food & Beverage management for golf events and daily needs
• *Knowledge, Skills & Traits**
- Maintain PGA of America membership or actively working towards membership if an PGA Associate.
- Knowledge of golf rules, tournament operations, and daily facility management
- Proven ability to lead by example through hands-on involvement
- Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment
- Service-driven mindset with exceptional interpersonal skills
- Self-motivated with a strong work ethic and attention to detail
- Effective written and verbal communication skills
- Proficient in POS systems, Microsoft Word, Excel, email, and golf management software
- Maintain a professional appearance and positive reputation within the community