Associate Golf Professional

### **Overview** • *Associate Golf Professional ** • *Job Description** • *Position Concept** The Associate Golf Professional is an active member of the Golf Management Team. This position is responsible for the daily, hands-on operation of the golf shop and golf operations while working collaboratively with all departments. The role requires a strong on-the-floor presence, direct interaction with members and guests, and active participation in daily golf operations. • *Supervised By: **Director of Golf • *The Position Supervises:** - Outside Service Staff - Starters / Marshals - Merchandise (Inventory, Ordering, Display, Receiving) - Tournaments & Events ### **Specific Responsibilities** • *Golf Operations Management** - Actively work the tee sheet, reservation system, and daily starting operations - Serve as a visible presence in the golf shop, and on the course to monitor pace of play and address issues in real time - Personally assist with check-in, guest services, and member interactions during peak times - Track, verify, and reconcile all daily play, green fees, golf cars, bag storage, locker usage, handicap fees, and related charges - Assist with daily cash handling, POS transactions, and end-of-day reconciliations - Actively oversee and assist with golf car staging, rotation, cleanliness, and basic maintenance reporting - Work directly with outside services to ensure smooth daily flow of play - Support daily operations of the practice facility, including setup, cleanliness, and guest assistance - Ensure proper storage, handling, cleaning, and security of all golf equipment - Actively build, maintain, and utilize the customer database through direct interaction and observation • *Retail & Golf Shop Management** - Work regular shifts behind the golf shop counter assisting members and guests - Participate directly in merchandising, receiving, tagging, stocking, and displaying inventory - Maintain a profitable and well-organized retail operation aligned with the club’s mission - Assist in buying decisions, vendor coordination, and seasonal purchasing strategies - Conduct physical inventories and cycle counts alongside staff - Ensure proper use of POS systems for sales, inventory control, and reporting - Train staff through daily side-by-side coaching rather than classroom-only instruction - Actively engage customers to drive sales, fittings, special orders, and member requests - Maintain an attractive, clean, and welcoming appearance in and around the golf shop - Track member preferences including sizes, brands, spending history, and key dates • *Golf Administration & Staff Leadership** - Attend and actively contribute to management and staff meetings - Assist in updating and enforcing golf shop policies, procedures, and job descriptions - Ensure safety standards and procedures are followed daily and in compliance with OSHA requirements - Assist with newsletters, promotional materials, signage, and member communications - Enforce facility policies consistently while maintaining a service-focused culture - Maintain regular written and verbal communication with the Director of Golf regarding operations, staffing, member feedback, and improvements • *Facility & Interdepartmental Responsibilities** - Work closely with all department heads to ensure smooth daily operations - Maintain an active working relationship with the Golf Course Superintendent, providing real-time feedback on course conditions, playability, and tournament setup - Assist the Director of Golf with new member engagement, tours, and onboarding - Actively support tournament operations including setup, scoring, staffing, and execution - Coordinate directly with Food & Beverage management for golf events and daily needs • *Knowledge, Skills & Traits** - Maintain PGA of America membership or actively working towards membership if an PGA Associate. - Knowledge of golf rules, tournament operations, and daily facility management - Proven ability to lead by example through hands-on involvement - Strong organizational and prioritization skills with the ability to multitask in a fast-paced environment - Service-driven mindset with exceptional interpersonal skills - Self-motivated with a strong work ethic and attention to detail - Effective written and verbal communication skills - Proficient in POS systems, Microsoft Word, Excel, email, and golf management software - Maintain a professional appearance and positive reputation within the community